Lead App Support Engineer - Production Reliability

DTCC; United States; Hybrid; USD 110,000 - 150,000; Full time

Job summary

DTCC is seeking a Lead Application Support Engineer in Coppell, TX to maintain and support production applications, collaborate with development teams, and drive incident resolution with an emphasis on automation and resilience.

The role requires hands-on experience with Java/J2EE, IBM messaging/bus platforms, scripting, cloud, and ITIL processes, with a focus on reducing outages and improving observability across the environment.

Qualifications

• Bachelor's or Master's degree in a related field with several years of experience in application support or engineering.
• Strong knowledge of Java/J2EE and integration/messaging platforms, and scripting in Linux/Windows environments.
• Experience with cloud and container platforms, ITIL processes, and audit/compliance readiness.

Responsibilities

• Verify analysis by team members and implement changes to prevent recurrence of incidents.
• Resolve critical application alerts including production defects with impact analysis.
• Update knowledge articles and runbooks with development teams to keep information current.
• Collaborate with internal teams to provide answers to application issues and escalations.
• Respond to information requests from ongoing audits and ensure BCM evidence during outages.
• Identify automation opportunities to reduce manual monitoring effort.
• Partner with development teams on design and deployment plans for applications.
• Lead end-to-end vendor application upgrade processes and pre-prod/production deployments.

Education

Bachelor's degree in Computer Science, Information Systems, Engineering, Technology Management or related field

Master's degree in Computer Science, Information Systems, Engineering, Technology Management or related field

Tools

Java/J2EE

IBM Integration Bus/ACE

IBM WebSphere MQ

Linux/Windows Scripting

Splunk

Bitbucket/Jira/Git

Database Querying

SNOW/ITIL

Autosys

OpenShift Container Platform

Job description

DTCC is seeking a Lead Application Support Engineer in Coppell, TX to maintain and support production applications, collaborate with development teams, and drive incident resolution with an emphasis on automation and resilience.

The role requires hands-on experience with Java/J2EE, IBM messaging/bus platforms, scripting, cloud, and ITIL processes, with a focus on reducing outages and improving observability across the environment.