Senior App Support Engineer, AWS & SRE

The Depository Trust & Clearing Corporation (DTCC); Boston (MA); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation incl. base +

Health and life insurance

Pension / Retirement benefits

Paid Time Off and family care

Hybrid onsite 3 days / remote 2 days

Job summary

DTCC in the United States is seeking a senior IT professional to support production‑critical applications across AWS, PostgreSQL, and Snowflake. You will lead incident resolution, improve resilience, and automate monitoring to reduce outages. Expect collaboration with multiple teams and a focus on operational excellence in a hybrid work setting.

The role emphasizes disaster recovery, security, and regulatory compliance while delivering reliable, scalable platforms for DTCC’s clients and partners.

Qualifications

• Bachelor's degree or equivalent practical experience.
• Excellent analytical, troubleshooting, and problem‑solving skills.
• Experience supporting a 24x7 production environment.

Responsibilities

• Verify analysis and implement changes to prevent incidents from reoccurring.
• Resolve critical application alerts in a timely fashion and handle enhancements.
• Review knowledge articles and runbooks with development teams to keep information current.
• Collaborate with internal teams to provide answers and escalate as needed.
• Execute disaster recovery scripts during outages and provide BCM evidence where needed.
• Identify automation opportunities to reduce manual monitoring effort.
• Drive input into design and development with partner teams.
• Lead end‑to‑end deployment plans and vendor upgrade processes.

Skills

Analytical thinking

Incident investigations

Production support

Education

Bachelor's degree or equivalent

Tools

AWS (ECS)

EC2

RDS PostgreSQL

Snowflake

IBM MQ

Linux/Unix

Autosys

ServiceNow

Job description

DTCC in the United States is seeking a senior IT professional to support production‑critical applications across AWS, PostgreSQL, and Snowflake. You will lead incident resolution, improve resilience, and automate monitoring to reduce outages. Expect collaboration with multiple teams and a focus on operational excellence in a hybrid work setting.

The role emphasizes disaster recovery, security, and regulatory compliance while delivering reliable, scalable platforms for DTCC’s clients and partners.