Lead App Support Engineer | SRE & Incident Lead (2nd Shift)

The Depository Trust & Clearing Corporation (DTCC)

Town of Texas (WI)

Hybrid

USD 100,000 - 120,000

Full time

14 days+
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Benefits offered by this job

Competitive compensation
Comprehensive health and life insurance
Pension / Retirement benefits
Paid Time Off

Job summary

The Depository Trust & Clearing Corporation (DTCC) is seeking a Lead Application Support Engineer responsible for ensuring system reliability and incident management. This role involves collaborating with application development and infrastructure teams to optimize operational performance.

Preferred candidates will have at least 6 years of relevant experience and a Bachelor's degree. The position offers a flexible/hybrid work model and comprehensive benefits. DTCC values diversity and is an equal opportunity employer.

Qualifications

  • Minimum of 6 years of related experience.
  • Strong understanding of application support and SRE principles.
  • Proactive mindset with a focus on continuous improvement.

Responsibilities

  • Lead production incidents and improve system reliability.
  • Maintain runbooks and operational documentation.
  • Execute change and deployment activities.
  • Perform Disaster Recovery activities.

Skills

Application support
SRE principles
Linux and Windows environments
Monitoring tools (e.g., Splunk, Grafana)
SQL
ITSM tooling
AWS services
Communication skills

Education

Bachelor's degree or equivalent experience

Tools

ServiceNow
Autosys
OpenShift

Job description

The Depository Trust & Clearing Corporation (DTCC) is seeking a Lead Application Support Engineer responsible for ensuring system reliability and incident management. This role involves collaborating with application development and infrastructure teams to optimize operational performance.

Preferred candidates will have at least 6 years of relevant experience and a Bachelor's degree. The position offers a flexible/hybrid work model and comprehensive benefits. DTCC values diversity and is an equal opportunity employer.

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