Lead, AI-Powered People Ops & Service Delivery

Coinbase, Inc.; Boise (ID); Remote; USD 186,000 - 196,000; Full time

Job summary

Coinbase, Inc. is seeking an AI-forward operator to lead how our People Operations function runs, designing AI-enabled service delivery across knowledge management, case handling, and employee lifecycle workflows.

You will translate data signals into scalable, human-centered solutions that move fast and stay compliant. You'll partner with IT, Payroll, HR M&A, and HR Business Partners to reimagine how a People team operates in an AI-enabled world, driving measurable improvements in efficiency and

Qualifications

• 7+ years in People Operations, HR program management, or related field with cross-functional leadership.
• Experience using AI/automation to redesign workflows at scale in a global org.
• Strong governance, prioritization, and executive communication skills.
• Experience with Workday or Jira configurations and adoption.

Responsibilities

• Lead design, execution, and continuous improvement of HR service delivery.
• Partner with IT, Payroll, HR M&A, and HR Business Partners to modernize People Ops workflows.
• Embed AI and automation to improve speed, accuracy, and employee experience while maintaining human oversight and compliance.
• Translate complex requirements into process maps, procedures, and launch plans.

Skills

People Ops

Program management

AI in workflows

Data-driven decisions

Tools

Workday

Jira

Job description

Coinbase, Inc. is seeking an AI-forward operator to lead how our People Operations function runs, designing AI-enabled service delivery across knowledge management, case handling, and employee lifecycle workflows.

You will translate data signals into scalable, human-centered solutions that move fast and stay compliant. You'll partner with IT, Payroll, HR M&A, and HR Business Partners to reimagine how a People team operates in an AI-enabled world, driving measurable improvements in efficiency and