Head of AI-Driven People Ops & Automation

Wwshemi; United States; Hybrid; USD 186,000 - 196,000; Full time

Job summary

Coinbase is seeking an AI-forward operator to lead how our People Operations function runs, including the systems, signals, and service model powering the entire employee experience. You’ll use AI and predictive insight to anticipate organizational needs before they become problems, and you’ll lead a team that turns those insights into scalable, human-centered solutions.

You’ll own the design, execution, and continuous improvement of HR service delivery, partnering with internal teams to

Qualifications

• 7+ years of experience in People Operations, HR program management, operations strategy, process improvement, HR technology, or a related field, including complex cross-functional portfolio leadership.
• A demonstrated track record of using AI and automation to redesign operational workflows at scale in a global organization, not just piloting tools, but embedding them into how work gets done.
• Strong program management fundamentals: prioritization, governance, dependency management, executive communication, and the ability to drive delivery through ambiguity.
• Experience partnering with HR technology teams on requirements, testing, data quality, controls, and change adoption for Workday, Jira, or similar platforms.
• Data-driven, systems level thinker who connects operational metrics to investment decisions, employee experience, risk, and business outcomes.
• Excellent communication, judgment, and discretion with sensitive employee and business information.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

Responsibilities

• Lead with foresight, not hindsight. Use Jira, Workday, ticketing trends, service-level data, employee experience signals, and capacity data to anticipate where the organization will need to simplify, standardize, automate, or redesign work before issues surface as escalations.
• Build and scale AI-powered service delivery. Support the optimization of knowledge management, case management, employee lifecycle workflows, embedding generative AI and automation wherever it improves speed, accuracy, and employee experience, while preserving the right level of human judgment, oversight, and compliance.
• Act as a strategic advisor across the People function. Serve as a trusted partner to our Centers of Excellence, ensuring HR functions operate as one connected system aligned to business priorities, not a set of disconnected processes.
• Turn ambiguity into operating clarity. Translate complex, cross-functional needs into process maps, requirements, success metrics, operating procedures, and launch plans that route work to the right tier whether automated, self-service, or human-supported.
• Lead and develop a team, modeling how to use data and AI as a daily decision-making tool, not a side project.
• Drive measurable outcomes. Continuously tie process and automation investments back to efficiency gains, cost, risk reduction, and employee experience improvements.

Skills

People Ops

HR program mgmt

Operations strategy

Process improvement

HR technology

Cross-functional leadership

AI and automation

Workday

Jira

Data-driven thinking

Communication skills

Tools

LibreChat

Gemini

Glean

Workday

Jira

Job description

Coinbase is seeking an AI-forward operator to lead how our People Operations function runs, including the systems, signals, and service model powering the entire employee experience. You’ll use AI and predictive insight to anticipate organizational needs before they become problems, and you’ll lead a team that turns those insights into scalable, human-centered solutions.

You’ll own the design, execution, and continuous improvement of HR service delivery, partnering with internal teams to