Lead AI Automation Architect (Production LLMs)

Coinbase, Inc.; Springfield (IL); On-site; USD 254,000 - 299,000; Full time

Job summary

Coinbase, Inc. is seeking a Senior Staff Software Engineer on the Core Automation team to architect and build Agentic AI systems for customer support and compliance automation.

You will own the technical vision for production AI systems that improve customer experience and drive efficiency at scale, while partnering with product, compliance, and operations teams to deliver high-impact solutions.

Qualifications

• 12+ years of backend software engineering experience, with deep proficiency in Golang or similar systems languages.
• Proven track record shipping LLM-based or Agentic AI applications to production.
• Distributed systems experience handling massive scale and cross-team collaboration.

Responsibilities

• Own the design and implementation of Agentic AI systems powering Coinbase's customer support and compliance automation
• Architect a reusable platform of primitives, orchestration tools, and interfaces for other teams to adopt Agentic AI
• Drive cross-functional alignment with product, compliance, and operations stakeholders to translate business needs into scalable technical solutions
• Lead technical strategy for taking LLM-based applications from prototype to production, including grounding, hallucination reduction, and reliability at scale
• Mentor engineers across the team on system design, coding standards, and AI/ML best practices

Skills

Golang

Agentic AI

Job description

Coinbase, Inc. is seeking a Senior Staff Software Engineer on the Core Automation team to architect and build Agentic AI systems for customer support and compliance automation.

You will own the technical vision for production AI systems that improve customer experience and drive efficiency at scale, while partnering with product, compliance, and operations teams to deliver high-impact solutions.