Customer Service Representative

Lawn Doctor Clarksville; Clarksville (TN); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Bonus based on performance

Company parties

Employee discounts

Free food & snacks

Free uniforms

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Wellness resources

Scheduled 5-day work week

Job summary

Lawn Doctor Clarksville is seeking a Customer Service Office Position in Clarksville, TN. This role involves answering customer inquiries via phone, email, and text while providing quotes and services. Ideal candidates should possess good communication skills, attention to detail, and a friendly demeanor. Experience in lawn care is not required, but having a positive attitude and teamwork spirit is essential. Benefits include competitive salary, bonus opportunities, and training provided. Join a collaborative team and thrive in a dynamic environment.

Qualifications

• No need for experience in the lawn care industry.
• Willingness to learn Lawn Doctor service features and benefits.
• Ability to work some Saturday mornings.

Responsibilities

• Answer inbound calls/emails/texts from customers.
• Follow up on quotes and ensure customer satisfaction.
• Sell services by phone/email/text.
• Provide Lawn Doctor service solutions.

Skills

Good written and verbal communication skills

Attention to details

Friendly attitude

Positive attitude

Basic computer skills

Ability to work in a fast pace environment

Job description

Benefits

• Bonus based on performance
• Company parties
• Employee discounts
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development
• Wellness resources
• Competitive salary + Commissions
• Employee Discount
• Top Rated Company with Collaborative Company Culture
• Scheduled 5-day work week

The Customer Service Office Position works collaboratively with our Customer Service Manager to answer phones/emails/texts communicating with customers and potential customers, addressing customer issues, providing price quotes and services, and assisting customers with any other needs. This position is perfect for the active go getter who enjoys year-round employment in an up-beat environment.

Daily Tasks

• Takes inbound calls/emails/texts from customers and potential customers
• Makes outbound calls to follow up on quotes and ensure customer satisfaction
• Sells services by phone/email/text
• Offers needed services to customers
• Provides Lawn Doctor service solutions when possible
• Routing technicians daily work/processing daily work

Requirements

• Good written and verbal communication skills
• Attention to details necessary
• Friendly and enjoys meeting new people
• Positive attitude and works collaboratively with team members and customers
• Basic computer skills
• Ability to work in a fast pace environment
• Some Saturday availability. Usually, 1 Saturday morning a month.

No need for experience in the lawn care industry, it is helpful but not needed. The right person is passionate about communications and sales and is willing to learn the Lawn Doctor lawn service features and benefits.

Training will be provided on our software, communications platforms, and specialty equipment.

The ideal candidate for this position has a strong work ethic, is friendly, and has excellent communication skills. Actual experience in the lawn care industry is highly desirable but not required.

All Lawn Doctor locations are independently owned and operated. All positions identified here are positions offered by individual Lawn Doctor franchisees.