Customer Service Representative

Lawn Doctor Inc.; Granbury (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

A lawn care service provider in Granbury, Texas is seeking a motivated Customer Service Representative to join their dynamic team. The role involves answering inbound calls, making outbound calls for follow-ups, and selling services over the phone while maintaining customer records. Candidates should possess strong communication and computer skills, and experience in the lawn care industry is a plus but not required. Join us to provide exceptional service and ensure customer satisfaction.

Qualifications

• Dependable and reliable with a strong work ethic.
• Motivated self-starter who is goal-oriented.
• Experience in customer service and lawn care is desirable but not required.

Responsibilities

• Answer inbound calls from customers and potential customers.
• Make outbound calls to follow up on estimates.
• Sell services over the phone.
• Maintain customer data records.
• Process paperwork from sales and service team members.

Skills

Excellent communication skills

Strong computer skills including Microsoft Word and Excel

Friendly demeanor

Strong work ethic

Job description

Lawn Doctor is looking for a dependable and reliable individual to provide exceptional customer service to our lawn care customers. The Customer Service Representative answers phones, speaks with customers and potential customers, addresses customer issues, maintains customer data, provides price quotes and sells Lawn Doctor services over the phone, processes paperwork and makes outbound calls to customers to follow-up on estimates and ensure customer satisfaction. We are looking for a motivated, self-starter who is goal-oriented and hard-working.

The ideal candidate for this position has a strong work ethic, is friendly, and has excellent communication skills and strong computer skills including Microsoft Word and Excel. Training will be provided on our software. Actual work experience in the lawn care industry is highly desirable but not required.

• Takes inbound call from customers and potential customers
• Makes outbound calls to follow up on estimates and ensure customer satisfaction
• Sells services over the phone
• Maintains customer data records
• Processes paperwork from sales and service team members

If you enjoy multitasking and would like to be a part of a fast-paced, dynamic team, we are waiting to hear from you!