Law Firm Services Specialist: Document & Hospitality

Global Business Transformation Solutions, LLC (GBTS); Los Angeles (CA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

PTO

Job summary

Opensity Solutions is seeking a Service Specialist to provide exceptional client service and support in a professional law firm setting in Downtown Los Angeles.

The role covers copy/print production, scanning, document finishing, mail and UPS shipping, hospitality support, and office services. Requires a high school diploma and 2–3 years of relevant experience, with strong customer service and confidentiality.

Qualifications

• High school diploma or equivalent required.
• 2-3 years of office services or related professional-services experience preferred.
• Legal copy/reprographics or law firm office services experience highly preferred.
• Hands‑on experience with high‑volume copying, printing, scanning, and document finishing highly preferred.
• Experience assembling binders, inserting tabs, spiral binding, three‑hole punching, collating, and preparing documents according to detailed production instructions highly preferred.
• Experience processing UPS shipments and courier requests preferred.
• Demonstrated ability to work independently and exercise sound judgment with minimal supervision.
• Strong customer service and communication skills.
• Proficiency with Microsoft Office applications.
• Ability to maintain professionalism, discretion, and confidentiality in a law firm environment.
• Ability to lift or move 40 lbs.
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time.

Responsibilities

• Process copy, print, scan, and document production requests, including high-volume and time-sensitive projects.
• Perform document finishing services, including binder assembly, tabbing, spiral binding, three-hole punching, collating, stapling, and quality control.
• Review completed production work for accuracy, proper formatting, page order, and overall quality before delivery.
• Process incoming and outgoing mail, courier deliveries, and UPS shipments.
• Prepare UPS shipping documentation, process shipping labels, and maintain delivery tracking records as needed.
• Set up, maintain, and reset conference rooms for meetings, events, and client functions.
• Reset and maintain guest offices to ensure they are clean, organized, and ready for use.
• Coordinate hospitality services, including food and beverage support.
• Maintain office supply, hospitality, and inventory levels.
• Monitor shared service inboxes and respond to requests in a timely manner.
• Support special projects and other administrative or office services needs as assigned.
• Work collaboratively with team members to support operational needs and changing priorities.
• Follow all client, company, building, confidentiality, and operational policies and procedures.

Skills

Customer service

Communication skills

Team collaboration

Attention to detail

Microsoft Office

Multitasking

Education

High school diploma

Tools

Microsoft Office applications

Job description

Opensity Solutions is seeking a Service Specialist to provide exceptional client service and support in a professional law firm setting in Downtown Los Angeles.

The role covers copy/print production, scanning, document finishing, mail and UPS shipping, hospitality support, and office services. Requires a high school diploma and 2–3 years of relevant experience, with strong customer service and confidentiality.