Service Specialist

Global Business Transformation Solutions, LLC (GBTS); Los Angeles (CA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

PTO

Job summary

Opensity Solutions is seeking a Service Specialist to provide exceptional client service and support in a professional law firm setting in Downtown Los Angeles.

The role covers copy/print production, scanning, document finishing, mail and UPS shipping, hospitality support, and office services. Requires a high school diploma and 2–3 years of relevant experience, with strong customer service and confidentiality.

Qualifications

• High school diploma or equivalent required.
• 2-3 years of office services or related professional-services experience preferred.
• Legal copy/reprographics or law firm office services experience highly preferred.
• Hands‑on experience with high‑volume copying, printing, scanning, and document finishing highly preferred.
• Experience assembling binders, inserting tabs, spiral binding, three‑hole punching, collating, and preparing documents according to detailed production instructions highly preferred.
• Experience processing UPS shipments and courier requests preferred.
• Demonstrated ability to work independently and exercise sound judgment with minimal supervision.
• Strong customer service and communication skills.
• Proficiency with Microsoft Office applications.
• Ability to maintain professionalism, discretion, and confidentiality in a law firm environment.
• Ability to lift or move 40 lbs.
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time.

Responsibilities

• Process copy, print, scan, and document production requests, including high-volume and time-sensitive projects.
• Perform document finishing services, including binder assembly, tabbing, spiral binding, three-hole punching, collating, stapling, and quality control.
• Review completed production work for accuracy, proper formatting, page order, and overall quality before delivery.
• Process incoming and outgoing mail, courier deliveries, and UPS shipments.
• Prepare UPS shipping documentation, process shipping labels, and maintain delivery tracking records as needed.
• Set up, maintain, and reset conference rooms for meetings, events, and client functions.
• Reset and maintain guest offices to ensure they are clean, organized, and ready for use.
• Coordinate hospitality services, including food and beverage support.
• Maintain office supply, hospitality, and inventory levels.
• Monitor shared service inboxes and respond to requests in a timely manner.
• Support special projects and other administrative or office services needs as assigned.
• Work collaboratively with team members to support operational needs and changing priorities.
• Follow all client, company, building, confidentiality, and operational policies and procedures.

Skills

Customer service

Communication skills

Team collaboration

Attention to detail

Microsoft Office

Multitasking

Education

High school diploma

Tools

Microsoft Office applications

Job description

About Us:

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services. Our Mission: Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Job Description

The Service Specialist provides exceptional client service and operational support within a professional law firm environment. This position supports attorneys, staff, and clients by providing copy and print production, scanning, document finishing, mail and UPS shipping services, hospitality support, supply management, and other office services functions. This position requires the ability to prioritize time-sensitive requests, follow detailed production instructions, maintain accuracy and quality, and work both independently and collaboratively as part of the office services team. The Service Specialist must be flexible and willing to support team members and operational needs as priorities shift.

Location: Downtown Los Angeles, CA Pay: 24-26hr

Essential Responsibilities

• Process copy, print, scan, and document production requests, including high-volume and time-sensitive projects.
• Perform document finishing services, including binder assembly, tabbing, spiral binding, three-hole punching, collating, stapling, and quality control.
• Review completed production work for accuracy, proper formatting, page order, and overall quality before delivery.
• Process incoming and outgoing mail, courier deliveries, and UPS shipments.
• Prepare UPS shipping documentation, process shipping labels, and maintain delivery tracking records as needed.
• Set up, maintain, and reset conference rooms for meetings, events, and client functions.
• Reset and maintain guest offices to ensure they are clean, organized, and ready for use.
• Collect dishes and glassware from offices and common areas, load and unload the dishwasher, and maintain kitchen and hospitality areas.
• Coordinate hospitality services, including food and beverage support.
• Maintain office supply, hospitality, and inventory levels.
• Monitor shared service inboxes and respond to requests in a timely manner.
• Support special projects and other administrative or office services needs as assigned.
• Work collaboratively with team members to support operational needs and changing priorities.
• Follow all client, company, building, confidentiality, and operational policies and procedures.

Qualifications

High school diploma or equivalent required.

Minimum 2-3 years of office services, hospitality, or related professional-services experience preferred.

Legal copy/reprographics or law firm office services experience highly preferred.

Hands‑on experience with high‑volume copying, printing, scanning, and document finishing highly preferred.

Experience assembling binders, inserting tabs, spiral binding, three‑hole punching, collating, and preparing documents according to detailed production instructions highly preferred.

Experience processing UPS shipments and courier requests preferred.

Demonstrated ability to work independently and exercise sound judgment with minimal supervision.

Strong team player with a collaborative approach and willingness to support team members and operational needs as priorities shift.

Strong customer service and communication skills.

Strong organizational skills and attention to detail.

Ability to prioritize multiple requests and work effectively in a fast‑paced, deadline‑driven environment.

Proficiency with Microsoft Office applications.

Ability to maintain professionalism, discretion, and confidentiality in a law firm environment.

Ability to lift or move 40 lbs. or greater.

Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.

Ability to walk, bend, kneel, stand or sit for an extended period of time.

The Compensation range for this role is 21.00 to 24.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)
• #INDHP

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.

Respect We believe in treating everyone with dignity, kindness, and empathy. We foster an inclusive culture where diverse perspectives are valued, and mutual respect is the cornerstone of our interactions.

Accountability We take ownership of our actions and decisions, acknowledging their impact on our team, the organization, and our clients. We strive for transparency and follow through on our commitments, fostering trust and reliability within our community.

Collaboration We understand that working together yields the best results and that our parts are better together. We actively promote teamwork, open communication, and the sharing of ideas. By embracing diverse talents and perspectives, we create a supportive and innovative environment that encourages collective growth and empowerment.

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