Site Manager

Global Business Transformation Solutions, LLC (GBTS); Hartford (CT); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

PTO

Job summary

Opensity Solutions is seeking an experienced Site Manager to oversee the daily operations of our Office Services team within a premier law firm environment. This hands‑on leadership role will manage day-to-day operations while guiding seven full‑time professionals to deliver exceptional customer service and workplace support.

You will lead, coach, and mentor the team, coordinate reception, mail, print, and facilities services, and work with firm leadership to anticipate service needs.

Qualifications

• Supervisory experience in a client service‑oriented setting is required.
• Detail oriented with strong written and verbal communication skills.
• Ability to lead others in a professional manner and work independently.
• Proficiency with MS Word, Excel and Outlook is expected.
• Able to lift or move 40 lbs and carry 75 lbs as needed.

Responsibilities

• Lead and develop the Office Services team, fostering hospitality and service excellence.
• Support daily operations as a working manager alongside the team.
• Oversee reception, visitor management, conference room readiness and client services.
• Manage print, mail, courier, shipping and document services efficiently.
• Drive process improvements and maintain service level standards.
• Coordinate vendor relations and operational resources to support needs.

Skills

Supervisory experience

Customer service

Verbal and written comms

Leadership

MS Word

Excel

Outlook

Lift 40 lbs

Lift/carry 75 lbs

Attention to detail

Independent work

Education

High School Diploma; associates or bachelor's preferred

Tools

MS Word

Excel

Outlook

Job description

About Us

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services. Our Mission: Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Job Description

We are seeking an experienced, service-oriented Site Manager to oversee the daily operations of our Office Services team within a premier law firm environment. This hands‑on leadership role is responsible for managing day-to‑day operations while leading a high‑performing team of seven full‑time professionals dedicated to delivering exceptional customer service and workplace support.

Essential Job Responsibilities

• Lead and develop the Office Services team, fostering a culture of hospitality, accountability, and service excellence.
• Serve as a working manager by actively supporting daily operations alongside the team.
• Oversee reception, visitor management, conference room readiness, and client‑facing services to ensure a seamless, high‑touch experience.
• Manage print, mail, courier, shipping, and document services while maintaining efficiency and quality standards.
• Elevate workplace hospitality by implementing best practices that enhance the employee and client experience.
• Partner with firm leadership and business units to anticipate service needs and deliver proactive solutions.
• Maintain service level standards and continuously identify opportunities for process improvement.
• Coordinate vendor relationships, supplies, and operational resources to support business needs.
• Ensure the office environment reflects the firm’s professional standards through attention to detail and exceptional customer service.
• Coach, mentor, and train team members while promoting a collaborative and customer‑focused culture.

Qualifications & Requirements

• High School Diploma; associates or bachelors degree preferred but not required.
• Previous supervisory experience in a client service‑oriented field, preferably in a professional organization providing office services or administrative support.
• Detail oriented with good attention to detail.
• Good verbal and written communication skills.
• Strong initiative required; ability to work independently with minimal direct supervision.
• Ability to lead others in a professional manner.
• Working knowledge of Microsoft products including MS Word, Excel and Outlook.
• Ability to lift or move 40 lbs. or greater.
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time.

The Compensation range for this role is 80,000 to 90,000 USD per year. Actual compensation within that range will be dependent upon the individual’s location, skills, experience and qualifications.

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

Opensity is committed to fostering an inclusive, equitable, and accessible workplace.

We believe diverse perspectives strengthen our teams and the work we do for our clients.

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.

Respect

We believe in treating everyone with dignity, kindness, and empathy.

Accountability

We take ownership of our actions and decisions, acknowledging their impact on our team, the organization, and our clients. We strive for transparency and follow through on our commitments, fostering trust and reliability within our community.

Collaboration

We understand that working together yields the best results and that our parts are better together. We actively promote teamwork, open communication, and the sharing of ideas. By embracing diverse talents and perspectives, we create a supportive and innovative environment that encourages collective growth and empowerment.

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