Law Enforcement Program Lead — Customer Delivery

Booster; Los Angeles (CA); On-site; USD 145,000 - 180,000; Full time

Benefits offered by this job

Stock options

Health insurance

401K savings plan

Paid vacation

Job summary

Skydio is seeking a driven, customer-facing Program Manager to lead all aspects of implementation and delivery for Law Enforcement customers in Los Angeles. You will partner with our Mission Success team as the liaison for LAPD, manage project plans, risks and budgets, and work across technical, product and engineering groups to meet milestones.

You will translate complex customer needs into actionable work for agile teams, own schedule adherence, and drive successful platform deployments with a

Qualifications

• Experience as a customer-facing professional services / program manager, or in a similar high-tier complex and multifaceted role preferably for law enforcement agencies.
• Excellent communication skills, both written and verbal, including interaction with senior leaders and a strong focus on project management tools and concepts.
• Proven track record of implementing new technology, agile development and interfacing with technical teams to deliver on customer schedules.
• Experience in implementing effective internal business systems, processes and controls (hardware, software, operations) for management of large scale customer projects in the Law Enforcement field.
• Experience with Law Enforcement and commercial Unmanned Aircraft Systems and related software development.
• Law Enforcement/Federal Program Management experience, to include: Technology Assessments, Systems Design, Systems Analysis, Programmatic Support, Acquisition Planning, and Budget Planning.
• Outstanding analytical thinker and problem solver, comfortable working in data analytics and able to resolve complex problems independently. Thinking 'out of the box' and to develop creative solutions
• Obtaining FAA Part 107 certification within the first 60 days of employment is strongly encouraged for all Skydio employees and required for certain positions.

Responsibilities

• Be a highly collaborative, requirements driven planner with a deep sense of ownership and accountability with a willingness to roll up sleeves and dive into the details.
• Plan and design end-to-end project deployment and integration activities to ensure the successful launch of our platform and ensure operational success. Manage production and implementation programs against cost, schedule and technical requirements.
• Understand customer requirements and translate them to Skydio’s agile product and technical teams to drive development and delivery execution.
• Establish relationships with the Law Enforcement customer and be technical to build & drive plans with Skydio’s engineering team's to meet milestones.
• Inform Skydio and customer business and program leaders regarding contract management risks and opportunities, ensuring a coordinated and comprehensive approach to product delivery across the program.
• General support of go-to-market & business activities as required.

Skills

Customer-facing professional services

Program management

Law Enforcement / military experience

Communication skills

Agile development

Technical collaboration

Job description

Skydio is seeking a driven, customer-facing Program Manager to lead all aspects of implementation and delivery for Law Enforcement customers in Los Angeles. You will partner with our Mission Success team as the liaison for LAPD, manage project plans, risks and budgets, and work across technical, product and engineering groups to meet milestones.

You will translate complex customer needs into actionable work for agile teams, own schedule adherence, and drive successful platform deployments with a