Latvian-Speaking Solutions Consultant – Bulgaria Relocation

Employers from Greece; United States; Remote; USD 16,000 - 26,000; Full time

Benefits offered by this job

Fully Paid Training

Health Insurance

Relocation Package

Performance Bonus

Career growth opportunities

Job summary

Mercier Consultancy Group is seeking a Latvian Speaking Solutions Consultant to join our team in Sofia, Bulgaria. This on-site role focuses on delivering expert customer support across channels, troubleshooting complex inquiries, and maintaining precise interaction records.

You will collaborate with cross-functional teams, deepen product knowledge, and participate in ongoing training to meet quality KPIs. A European Union-right to work is required, with a competitive relocation and training

Qualifications

• Native Latvian, fluent spoken and written.
• English proficiency for internal systems and team communication.
• Strong digital literacy to thrive in a fast-paced role.

Responsibilities

• Provide high-quality customer support via phone, email, and live chat in Latvian.
• Analyze and troubleshoot inquiries to deliver solutions.
• Maintain accurate records in the support database.
• Collaborate with cross-functional teams to resolve technical issues and meet SLAs.
• Develop product knowledge to guide end-users.
• Participate in ongoing training to improve communication and knowledge.
• Strive to meet monthly quality and performance KPIs.

Skills

Latvian

English

Digital literacy

Job description

Mercier Consultancy Group is seeking a Latvian Speaking Solutions Consultant to join our team in Sofia, Bulgaria. This on-site role focuses on delivering expert customer support across channels, troubleshooting complex inquiries, and maintaining precise interaction records.

You will collaborate with cross-functional teams, deepen product knowledge, and participate in ongoing training to meet quality KPIs. A European Union-right to work is required, with a competitive relocation and training