Estonian-Speaking Solutions Consultant | Relocate to Sofia

Employers from Greece; United States; Remote; USD 23.000 - 35.000; Vollzeit

Benefits dieser Stelle

Competitive Monthly Salary

Fully Paid Training

Health Insurance

Fully Paid Relocation Package

Monthly Performance Bonus

Office in Sofia

Global career advancement network

Zusammenfassung

Mercier Consultancy Group is seeking an Estonian-speaking Solutions Consultant to join our customer support team in Bulgaria. You will be the primary contact for Estonian-speaking clients, providing expert consultancy, troubleshooting, and proactive support while relocating to Sofia.

The role includes on-site work, training, health insurance, a relocation package, and performance-based bonuses. You will contribute to knowledge bases and collaborate with global teams to improve service quality.

Qualifikationen

• Native or fluent Estonian language required.
• EU work eligibility or valid EU passport.
• Experience in Customer Support Services or client-facing roles.
• Strong problem-solving abilities and multitasking in a fast-paced environment.
• Excellent interpersonal skills and commitment to high-quality service.
• Willingness to relocate to Sofia, Bulgaria for on-site work.

Aufgaben

• Serve as primary contact for Estonian-speaking clients within the Customer Support Services framework.
• Provide consultancy and troubleshooting to resolve inquiries efficiently.
• Maintain records of customer interactions for continuous improvement of service standards.
• Collaborate with cross-functional teams to fix systemic issues affecting end-user experience.
• Strive to meet and exceed KPIs set by the company.
• Represent the brand with professionalism and cultural sensitivity.
• Contribute to the development of internal knowledge bases and procedural manuals.

Kenntnisse

Estonian language

Problem-solving

Interpersonal skills

Multitasking

Jobbeschreibung

Mercier Consultancy Group is seeking an Estonian-speaking Solutions Consultant to join our customer support team in Bulgaria. You will be the primary contact for Estonian-speaking clients, providing expert consultancy, troubleshooting, and proactive support while relocating to Sofia.

The role includes on-site work, training, health insurance, a relocation package, and performance-based bonuses. You will contribute to knowledge bases and collaborate with global teams to improve service quality.