Latvian Speaking Solutions Consultant - Work In Sofia, Bulgaria

Employers from Greece; United States; Remote; USD 16,000 - 26,000; Full time

Benefits offered by this job

Fully Paid Training

Health Insurance

Relocation Package

Performance Bonus

Career growth opportunities

Job summary

Mercier Consultancy Group is seeking a Latvian Speaking Solutions Consultant to join our team in Sofia, Bulgaria. This on-site role focuses on delivering expert customer support across channels, troubleshooting complex inquiries, and maintaining precise interaction records.

You will collaborate with cross-functional teams, deepen product knowledge, and participate in ongoing training to meet quality KPIs. A European Union-right to work is required, with a competitive relocation and training

Qualifications

• Native Latvian, fluent spoken and written.
• English proficiency for internal systems and team communication.
• Strong digital literacy to thrive in a fast-paced role.

Responsibilities

• Provide high-quality customer support via phone, email, and live chat in Latvian.
• Analyze and troubleshoot inquiries to deliver solutions.
• Maintain accurate records in the support database.
• Collaborate with cross-functional teams to resolve technical issues and meet SLAs.
• Develop product knowledge to guide end-users.
• Participate in ongoing training to improve communication and knowledge.
• Strive to meet monthly quality and performance KPIs.

Skills

Latvian

English

Digital literacy

Job description

at Mercier Consultancy Group

Latvian Speaking Solutions Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with world-class employers across the European BPO and customer support services landscape. We pride ourselves on delivering bespoke career opportunities, ensuring our candidates secure positions that align perfectly with their professional aspirations and cultural needs.

Job Overview

We are currently seeking a dynamic professional for a Latvian Speaking Solutions Consultant position in Bulgaria. This role is ideal for individuals looking to advance their career in the vibrant customer support services sector while enjoying a comprehensive, all-inclusive international relocation experience.

Key Responsibilities

• Provide high-quality customer support services to clients via telephone, email, and live chat in Latvian.
• Analyze and troubleshoot complex user inquiries to ensure efficient, solutions-oriented outcomes.
• Maintain accurate records of all customer interactions within the internal support database.
• Collaborate with cross-functional teams to elevate technical issues and ensure service-level agreement compliance.
• Develop a deep understanding of company products and services to provide expert guidance to our end-users.
• Participate in ongoing training sessions to enhance communication skills and product knowledge.
• Strive to meet and exceed monthly quality and performance KPIs.

Requirements

• Native or fluent Latvian (spoken and written).
• Professional proficiency in English to navigate internal systems and team communication.
• Valid EU passport or right to work in the EU (mandatory).
• Proven passion for customer support services and problem-solving.
• Ability to work on-site in Sofia, Bulgaria.
• Strong digital literacy and ability to thrive in a fast-paced environment.

Benefits

What We Offer

• Competitive Monthly Salary.
• Fully Paid Professional Training.
• Comprehensive Health Insurance package.
• Fully Paid Relocation Package (flight, airport transfer, and initial hotel accommodation).
• Attractive Monthly Performance Bonus.
• Opportunities for career growth within the international customer support services industry.
• And Much More...

Life in Bulgaria

Choosing one of our Latvian-speaking jobs means choosing a lifestyle upgrade in the heart of the Balkans. Bulgaria offers a remarkable blend of ancient history, modern infrastructure, and a sunny, Mediterranean-influenced climate that makes living here a delight throughout the seasons. As one of the most exciting hubs for international business, Bulgaria has become a premier destination for professionals seeking new horizons.

Beyond the career benefits, you will fall in love with the vibrant culture, world-famous cuisine, and the welcoming nature of the local community. Relocating to Bulgaria is a seamless process with our support, allowing you to focus on your professional growth and personal exploration. Discover why so many professionals choose to build their future here by applying for this Latvian Speaking Solutions Consultant position in Bulgaria today.

Sincerely,
The Recruitment Team at Mercier Consultancy Group