LATAM Backhaul Customer Success Manager

InvestedintheMission; Hawthorne (CA); On-site; USD 90,000 - 150,000; Full time

Job summary

SpaceX is seeking a Starlink Customer Success Manager for LATAM Backhaul to own accounts from contract through onboarding and growth. You will manage revenue, activation, and customer health across Latin America, coordinating with engineering, finance, and operations to ensure timely deliveries and expansions.

The role requires fluency in Spanish and/or Portuguese, a track record of managing multi-country accounts, and the ability to work across time zones.

Qualifications

• 5+ years owning a defined book of business with accountability for customer health and revenue
• 5+ years supporting customers on a technical product or service
• Professional fluency in Spanish and/or Portuguese (written and spoken)

Responsibilities

• Own assigned LATAM backhaul accounts from contract through onboarding, activation and growth
• Hit revenue targets by tracking readiness, activations, and payments, flag risks early
• Keep internal systems current for visible account status and opportunities
• Monitor account health, contracts, invoicing and tax, logistics, and relationship
• Build account plans defining current state and next revenue dollar
• Identify expansion sites or kits and new usage of Starlink backhaul
• Facilitate leadership reviews linking performance to results
• Forecast retention and revenue to support leadership planning
• Integrate customer feedback with engineering, support, and finance to reduce errors

Skills

Account ownership

Technical customer support

Spanish/Portuguese fluency

Education

Bachelor's degree or equivalent

Job description

SpaceX is seeking a Starlink Customer Success Manager for LATAM Backhaul to own accounts from contract through onboarding and growth. You will manage revenue, activation, and customer health across Latin America, coordinating with engineering, finance, and operations to ensure timely deliveries and expansions.

The role requires fluency in Spanish and/or Portuguese, a track record of managing multi-country accounts, and the ability to work across time zones.