LATAM Backhaul Customer Success Lead

InvestedintheMission; Bastrop (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

SpaceX's Starlink team seeks a STARLINK CUSTOMER SUCCESS MANAGER (LATAM BACKHAUL) to own Latin America backhaul accounts from contract to onboarding and long-term growth. You will be the primary customer contact, coordinating onboarding, activation, and payments while driving revenue and ensuring account health.

Ideal candidates have 5+ years in customer success or account management, fluent Spanish/Portuguese, and willingness to travel across Latin America; a technical or engineering background

Qualifications

• 5+ years owning a defined book of business with accountability for revenue and customer health (retention, realization, expansion, or collections)
• 5+ years supporting customers on a technical product or service
• Professional fluency in Spanish and/or Portuguese (written and spoken)

Responsibilities

• Own assigned Latin America backhaul accounts from contract signature through onboarding, activation, day-to-day management, and long-term growth as the primary customer contact
• Hit and exceed revenue targets on time by tracking readiness, shipments, activations, and payments, and by raising risks early when dates or dollars may slip
• Keep internal systems current so account status, risk, and opportunity are visible in one place
• Monitor account health—including contract compliance, KPI performance, invoicing and tax, logistics, and the customer relationship—to prevent delayed cash or churn
• Set clear expectations with customers and partners on what SpaceX can and cannot commit to on timing and delivery
• Build account plans that define current state, a healthy account, and the next dollar of revenue
• Identify expansion, additional sites or kits, and new ways customers can use Starlink backhaul
• Facilitate leadership business reviews that connect Starlink performance to customer results
• Forecast retention and revenue for the book so leadership can plan against a real number
• Bring customer feedback into SpaceX and work with engineering, support, finance, and operations to reduce errors across accounts
• Help shape how we operate backhaul in Latin America, including country-level priorities, onboarding, local billing and tax, and getting paid
• Document processes that support expansion and scaling of the business

Skills

Account management

Customer success

Technical customer-facing

Multilingual Spanish/Portuguese

Education

Bachelor's degree in engineering, business, or related field

High school diploma / equivalency with 6+ years experience

Job description

SpaceX's Starlink team seeks a STARLINK CUSTOMER SUCCESS MANAGER (LATAM BACKHAUL) to own Latin America backhaul accounts from contract to onboarding and long-term growth. You will be the primary customer contact, coordinating onboarding, activation, and payments while driving revenue and ensuring account health.

Ideal candidates have 5+ years in customer success or account management, fluent Spanish/Portuguese, and willingness to travel across Latin America; a technical or engineering background