LatAm Backhaul: Customer Success Manager

SpaceX; Town of Texas (WI); On-site; USD 120,000 - 160,000; Full time

Job summary

SpaceX is seeking a Starlink Customer Success Manager (LATAM Backhaul) to manage Latin America backhaul accounts from contract through onboarding and growth. You will be the primary customer contact and own revenue, activation, and account health.

The role requires strong communication, self-motivation, and experience in telecom/backhaul. You will collaborate with engineering, finance, and operations to expand deployments, ensure on-time deliveries, and maintain healthy cash flow across regions.

Qualifications

• Bachelor's degree in engineering, business, or related field, OR 6+ years of professional experience in account management, customer success, business development, operations, or a technical customer-facing role
• 5+ years owning a defined book of business with accountability for customer health and revenue (retention, realization, expansion, or collections), not just project delivery
• 5+ years supporting customers on a technical product or service
• Professional fluency in Spanish and/or Portuguese (written and spoken)

Responsibilities

• Own assigned Latin America backhaul accounts from contract signature through onboarding, activation, day-to-day management, and long-term growth as the primary customer contact
• Hit and exceed revenue targets on time by tracking readiness, shipments, activations, and payments, and by raising risks early when dates or dollars may slip
• Keep internal systems current so account status, risk, and opportunity are visible in one place
• Monitor account health—including contract compliance, KPI performance, invoicing and tax, logistics, and the customer relationship—to prevent delayed cash or churn
• Set clear expectations with customers and partners on what SpaceX can and cannot commit to on timing and delivery
• Build account plans that define current state, a healthy account, and the next dollar of revenue
• Identify expansion, additional sites or kits, and new ways customers can use Starlink backhaul
• Facilitate leadership business reviews that connect Starlink performance to customer results
• Forecast retention and revenue for the book so leadership can plan against a real number
• Bring customer feedback into SpaceX and work with engineering, support, finance, and operations to reduce errors across accounts
• Help shape how we operate backhaul in Latin America, including country-level priorities, onboarding, local billing and tax, and getting paid
• Document processes that support expansion and scaling of the business

Skills

Account management

Customer success

Spanish/Portuguese fluency

Cross-functional collaboration

Communication

Education

Bachelor's degree in engineering or business

High school diploma with 6+ years of relevant experience

Tools

CRM systems

Billing & tax knowledge

Job description

SpaceX is seeking a Starlink Customer Success Manager (LATAM Backhaul) to manage Latin America backhaul accounts from contract through onboarding and growth. You will be the primary customer contact and own revenue, activation, and account health.

The role requires strong communication, self-motivation, and experience in telecom/backhaul. You will collaborate with engineering, finance, and operations to expand deployments, ensure on-time deliveries, and maintain healthy cash flow across regions.