LatAm Backhaul Customer Success Manager

SpaceX; Bastrop (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

SpaceX is seeking a STARLINK Customer Success Manager for LATAM Backhaul to own cross-country accounts from contract through onboarding, activation, and expansion across Latin America.

The role demands fluent Spanish/Portuguese, a track record of managing a defined book of business and driving revenue, and the ability to coordinate with engineering, finance, and operations to ensure customer success and timely payment.

Qualifications

• Bachelor’s degree in engineering, business, or a related field, OR high school diploma / equivalency certificate and 6+ years of professional experience in account management, customer success, business development, operations, or a technical customer-facing role
• 5+ years owning a defined book of business with accountability for customer health and revenue (retention, realization, expansion, or collections), not just project delivery
• 5+ years supporting customers on a technical product or service
• Professional fluency in Spanish and/or Portuguese (written and spoken)

Responsibilities

• Own assigned Latin America backhaul accounts from contract signature through onboarding, activation, day-to-day management, and long-term growth as the primary customer contact
• Hit and exceed revenue targets on time by tracking readiness, shipments, activations, and payments, and by raising risks early when dates or dollars may slip
• Keep internal systems current so account status, risk, and opportunity are visible in one place
• Monitor account health—including contract compliance, KPI performance, invoicing and tax, logistics, and the customer relationship—to prevent delayed cash or churn
• Set clear expectations with customers and partners on what SpaceX can and cannot commit to on timing and delivery
• Build account plans that define current state, a healthy account, and the next dollar of revenue
• Identify expansion, additional sites or kits, and new ways customers can use Starlink backhaul
• Facilitate leadership business reviews that connect Starlink performance to customer results
• Forecast retention and revenue for the book so leadership can plan against a real number
• Bring customer feedback into SpaceX and work with engineering, support, finance, and operations to reduce errors across accounts
• Help shape how we operate backhaul in Latin America, including country-level priorities, onboarding, local billing and tax, and getting paid
• Document processes that support expansion and scaling of the business

Job description

SpaceX is seeking a STARLINK Customer Success Manager for LATAM Backhaul to own cross-country accounts from contract through onboarding, activation, and expansion across Latin America.

The role demands fluent Spanish/Portuguese, a track record of managing a defined book of business and driving revenue, and the ability to coordinate with engineering, finance, and operations to ensure customer success and timely payment.