LatAm Starlink Backhaul Customer Success Manager

SpaceX; Hawthorne (CA); Remote; USD 140,000 - 210,000; Full time

Job summary

SpaceX in Hawthorne, CA is seeking a Starlink Customer Success Manager for LATAM Backhaul. You will own assigned Latin America backhaul accounts from onboarding to expansion, serving as the primary customer contact and ensuring revenue and activation milestones are met.

You will collaborate with engineering, finance, and operations, monitor KPI performance, manage risk, and shape regional backhaul strategies.

Qualifications

• Bachelor’s degree in engineering, business, or a related field or equivalent experience.
• 5+ years owning a defined book of business with accountability for customer health and revenue.
• 5+ years supporting customers on a technical product or service.
• Professional fluency in Spanish and/or Portuguese (written and spoken).

Responsibilities

• Own assigned Latin America backhaul accounts from contract signature through onboarding, activation, day-to-day management, and long-term growth as the primary customer contact.
• Hit and exceed revenue targets on time by tracking readiness, shipments, activations, and payments, and by raising risks early when dates or dollars may slip.
• Keep internal systems current so account status, risk, and opportunity are visible in one place.
• Monitor account health—including contract compliance, KPI performance, invoicing and tax, logistics, and the customer relationship—to prevent delayed cash or churn.
• Set clear expectations with customers and partners on what SpaceX can and cannot commit to on timing and delivery.
• Build account plans that define current state, a healthy account, and the next dollar of revenue.
• Identify expansion, additional sites or kits, and new ways customers can use Starlink backhaul.
• Facilitate leadership business reviews that connect Starlink performance to customer results.
• Forecast retention and revenue for the book so leadership can plan against a real number.
• Bring customer feedback into SpaceX and work with engineering, support, finance, and operations to reduce errors across accounts.
• Help shape how we operate backhaul in Latin America, including country-level priorities, onboarding, local billing and tax, and getting paid.
• Document processes that support expansion and scaling of the business.

Skills

Account management

Customer success

Spanish/Portuguese

Communication with executives

Revenue growth

Education

Bachelor’s degree in engineering, business, or related field

High school diploma + 6+ years experience

Tools

Telecommunications

Satellite/backhaul

Job description

SpaceX in Hawthorne, CA is seeking a Starlink Customer Success Manager for LATAM Backhaul. You will own assigned Latin America backhaul accounts from onboarding to expansion, serving as the primary customer contact and ensuring revenue and activation milestones are met.

You will collaborate with engineering, finance, and operations, monitor KPI performance, manage risk, and shape regional backhaul strategies.