LATAM Backhaul Customer Success Manager

SpaceX; El Segundo (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

United States Digital Space LLC is seeking a Starlink Customer Success Manager (LATAM Backhaul) to own Latin America backhaul accounts, guiding them from contract signature through onboarding, activations, and long-term growth. The role focuses on revenue targets, customer health, and cross-functional collaboration to ensure successful implementation.

The candidate will manage multi-country accounts, coordinate with engineering, support, finance, and operations, and be comfortable working across

Qualifications

• Bachelor's degree in engineering, business, or a related field, OR high school diploma with 6+ years in relevant roles.
• 5+ years owning a defined book of business with accountability for customer health and revenue.

Responsibilities

• Own assigned Latin America backhaul accounts from contract signature through onboarding, activation, day-to-day management, and long-term growth as the primary customer contact.
• Hit and exceed revenue targets on time by tracking readiness, shipments, activations, and payments, and by raising risks early when dates or dollars may slip.
• Keep internal systems current so account status, risk, and opportunity are visible in one place.
• Monitor account health including contract compliance, KPI performance, invoicing and tax, logistics, and the customer relationship.
• Set clear expectations with customers and partners on timing and delivery.
• Build account plans that define current state, a healthy account, and the next dollar of revenue.

Skills

Spanish/Portuguese fluency

Strong communication

Account management

Job description

United States Digital Space LLC is seeking a Starlink Customer Success Manager (LATAM Backhaul) to own Latin America backhaul accounts, guiding them from contract signature through onboarding, activations, and long-term growth. The role focuses on revenue targets, customer health, and cross-functional collaboration to ensure successful implementation.

The candidate will manage multi-country accounts, coordinate with engineering, support, finance, and operations, and be comfortable working across