Starlink LatAm Backhaul Customer Success Manager

SpaceX; Redmond (WA); Hybrid; USD 120,000 - 160,000; Full time

Job summary

SpaceX is seeking a Starlink Customer Success Manager (Latam Backhaul) in Redmond, WA. You will own Latin America backhaul accounts from signature through onboarding, activation, and ongoing growth, serving as the primary customer contact.

You will drive revenue, monitor KPI performance, and coordinate with engineering, finance, and operations to reduce errors and ensure timely payments and contracts. Fluency in Spanish/Portuguese is required.

Qualifications

• Bachelor’s degree in engineering, business, or related field, or 6+ years of relevant experience.
• 5+ years owning a defined book of business with accountability for customer health and revenue.
• 5+ years supporting customers on a technical product or service.
• Fluent in Spanish and/or Portuguese (written and spoken).

Responsibilities

• Own assigned Latin America backhaul accounts from contract signature through onboarding, activation, day-to-day management, and long-term growth as the primary customer contact.
• Hit and exceed revenue targets on time by tracking readiness, shipments, activations, and payments, and by raising risks early when dates or dollars may slip.
• Keep internal systems current so account status, risk, and opportunity are visible in one place.
• Monitor account health—including contract compliance, KPI performance, invoicing and tax, logistics, and the customer relationship—to prevent delayed cash or churn.
• Set clear expectations with customers and partners on what SpaceX can and cannot commit to on timing and delivery.

Skills

Spanish/Portuguese fluency

Customer Success

Account Management

Education

Bachelor’s degree in engineering, business, or related field

High school diploma or equivalent with 6+ years of experience

Job description

SpaceX is seeking a Starlink Customer Success Manager (Latam Backhaul) in Redmond, WA. You will own Latin America backhaul accounts from signature through onboarding, activation, and ongoing growth, serving as the primary customer contact.

You will drive revenue, monitor KPI performance, and coordinate with engineering, finance, and operations to reduce errors and ensure timely payments and contracts. Fluency in Spanish/Portuguese is required.