LatAm Backhaul Customer Success Growth Lead

SPACE EXPLORATION TECHNOLOGIES CORP; Hawthorne (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

SpaceX in Hawthorne, CA, seeks a Starlink Customer Success Manager to own LATAM backhaul accounts from contract through onboarding and growth. You’ll be the primary customer contact, drive revenue, manage shipments, activations and payments, and coordinate with engineering, finance and operations.

Fluent Spanish and/or Portuguese and 5+ years in customer success or account management with a technical product are preferred, with occasional travel.

Qualifications

• Fluency in Spanish and/or Portuguese (written and spoken).
• Bachelor’s degree in engineering, business, or related field, or 6+ years of relevant experience.
• 5+ years owning a defined book of business with revenue responsibility.

Responsibilities

• Own assigned Latin America backhaul accounts from contract signature through onboarding, activation, day-to-day management, and long-term growth as the primary customer contact
• Hit and exceed revenue targets on time by tracking readiness, shipments, activations, and payments, and by raising risks early when dates or dollars may slip
• Keep internal systems current so account status, risk, and opportunity are visible in one place
• Monitor account health—including contract compliance, KPI performance, invoicing and tax, logistics, and the customer relationship—to prevent delayed cash or churn
• Set clear expectations with customers and partners on what SpaceX can and cannot commit to on timing and delivery
• Build account plans that define current state, a healthy account, and the next dollar of revenue
• Identify expansion, additional sites or kits, and new ways customers can use Starlink backhaul
• Facilitate leadership business reviews that connect Starlink performance to customer results
• Forecast retention and revenue for the book so leadership can plan against a real number
• Bring customer feedback into SpaceX and work with engineering, support, finance, and operations to reduce errors across accounts
• Help shape how we operate backhaul in Latin America, including country-level priorities, onboarding, local billing and tax, and getting paid
• Document processes that support expansion and scaling of the business

Skills

Spanish

Portuguese

Account management

Customer success

Education

Bachelor’s degree in engineering, business, or related field

6+ years of relevant experience in account management or customer success

Job description

SpaceX in Hawthorne, CA, seeks a Starlink Customer Success Manager to own LATAM backhaul accounts from contract through onboarding and growth. You’ll be the primary customer contact, drive revenue, manage shipments, activations and payments, and coordinate with engineering, finance and operations.

Fluent Spanish and/or Portuguese and 5+ years in customer success or account management with a technical product are preferred, with occasional travel.