Last Mile Ops Manager: Route & Carrier Leadership

RXO; Suffolk (VA); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

401(k) retirement plan with company 5%

Health insurance

Paid time off

Tuition reimbursement

Employee Assistance Program (EAP)

Job summary

RXO is seeking a Last Mile Operations Manager in the United States (Suffolk, VA area) to oversee contract carrier operations, route planning and staff development. You will partner with management to ensure efficient delivery routes, compliance, and timely execution.

The role emphasizes leadership, scheduling, training, and problem solving across a distributed last-mile network. Candidate should have logistics experience, strong Excel skills, and willingness to lead and mentor teams.

Qualifications

• 5 years of related logistics and supervisory experience.
• Experience with Microsoft Office (Word, Outlook, Excel).

Responsibilities

• Oversee the daily operations of contract carriers, including maintaining schedules, monitoring routes and reports.
• Develop and mentor staff; train on policies and procedures.
• Carry out managerial responsibilities including interviewing, hiring, and resolving issues.
• Ensure compliance with warehouse policies and programs.
• Supervise employees per policies and laws; plan and direct work; appraise performance.
• Use route planning software to build efficient delivery routes.
• Manage dispatch of contract carriers and resolve issues throughout the day.
• Identify problem areas; restructure routes to improve efficiency.
• Train and develop contract carriers and dispatchers to exceed customer expectations.
• Ensure all work is completed accurately within time frames.
• Ensure photos are taken for every job.
• Allocate and request additional resources as needed.

Skills

Logistics leadership

Supervisory experience

Office software

Education

Bachelor's degree in business/logistics

Tools

Microsoft Office

Job description

RXO is seeking a Last Mile Operations Manager in the United States (Suffolk, VA area) to oversee contract carrier operations, route planning and staff development. You will partner with management to ensure efficient delivery routes, compliance, and timely execution.

The role emphasizes leadership, scheduling, training, and problem solving across a distributed last-mile network. Candidate should have logistics experience, strong Excel skills, and willingness to lead and mentor teams.