Last-Mile Operations Manager - Training & Impact

Amazon Inc.; Town of Big Flats (NY); On-site; USD 91,000 - 137,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Amazon.com Services LLC in the United States is seeking an Operations Manager to lead and develop a team of salaried and hourly staff. You will drive safety, performance, and on-time delivery metrics across First/Middle/Last mile workflows while managing large-scale projects with site and regional impact.

The role requires flexible scheduling including weekends or overnight shifts and involves in-role training at a distant site for up to 15 weeks, with travel booked and paid by Amazon.

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Responsibilities

• Support, mentor, and motivate your team
• Lead large-scope projects with site and regional impact
• Create and implement productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with all support teams including Safety, Ops Integration, Loss Prevention and Human Resources to develop plans to meet business objectives
• Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs
• Work in an environment where the noise level varies and is subject to variable temperatures and weather
• Work a flexible schedule (weekends and/or overnight shifts)

Skills

Employee management

Performance management

Flexible schedule

Education

Bachelor's degree or equivalent

2+ years Amazon experience

Job description

Amazon.com Services LLC in the United States is seeking an Operations Manager to lead and develop a team of salaried and hourly staff. You will drive safety, performance, and on-time delivery metrics across First/Middle/Last mile workflows while managing large-scale projects with site and regional impact.

The role requires flexible scheduling including weekends or overnight shifts and involves in-role training at a distant site for up to 15 weeks, with travel booked and paid by Amazon.