Last Mile Operations Leader — Team & Process Improver

Amazon; Redmond (OR); On-site; USD 91,000 - 137,000; Full time

Job summary

Amazon in Redmond, OR is seeking an Operations Manager to lead a team of salaried and hourly staff, ensuring on-time deliveries and high safety standards. You will drive improvements through data-driven decisions, coach employees, and collaborate with Safety, HR, and Loss Prevention to meet business objectives.

The role involves managing productivity and delivery promises across three workflow components, with travel training of up to 15 weeks at a site 50+ miles away, with all travel

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• 1+ years of performance metrics, process improvement or lean techniques experience.

Responsibilities

• Support, mentor, and motivate your team
• Lead large-scope projects with site and regional impact
• Create and implement productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with all support teams including Safety, Ops Integration, Loss Prevention and Human Resources to develop plans to meet business objectives
• Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs
• Work in an environment where the noise level varies and is subject to variable temperatures and weather (delivery stations include outside loading departments, and grocery locations include refrigerated environments)
• Work a flexible schedule (weekends and/or overnight shifts)

Skills

Employee management

Performance management

Lean techniques

Data-driven decisions

Education

Bachelor's degree or equivalent

Job description

Amazon in Redmond, OR is seeking an Operations Manager to lead a team of salaried and hourly staff, ensuring on-time deliveries and high safety standards. You will drive improvements through data-driven decisions, coach employees, and collaborate with Safety, HR, and Loss Prevention to meet business objectives.

The role involves managing productivity and delivery promises across three workflow components, with travel training of up to 15 weeks at a site 50+ miles away, with all travel