Operations Manager | Data-Driven Leader, Last Mile

Amazon; Portland (OR); On-site; USD 91,000 - 137,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon.com Services LLC is seeking an Operations Manager in Portland to lead a team of salaried and hourly staff, drive safety, quality, and performance, and develop productivity plans using data-driven decisions.

The role emphasizes mentoring, cross-functional collaboration, and ongoing improvements across the three-mile workflow, from first mile to last mile, with opportunities across multiple sites.

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• 1+ years of performance metrics, process improvement or lean techniques experience
• Experience managing a team of 2+ salaried employees and 70+ indirect employees
• Experience scoping, leading, and implementing process improvements through: Lean process, Kaizen, and/or Six Sigma.
• Demonstrated problem solving skills and analytical skills
• Excellent customer service skills, communication skills and interpersonal skills
• Track record of meeting or exceeding department performance goals
• A Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field.
• Experience in: military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments.

Responsibilities

• Support, mentor, and motivate your salaried and hourly workforce
• Lead large-scope projects with site and regional impact
• Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
• Stand/walk for up to 12 hours during shifts
• Work in an environment where the noise level varies and can be loud
• Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
• Continuously climb and descend stairs (applies to sites with stairs)

Skills

Leadership

People management

Performance metrics

Problem solving

Customer service

Communication

Interpersonal skills

Education

Bachelor's degree or equivalent

2+ years Amazon experience

Job description

Amazon.com Services LLC is seeking an Operations Manager in Portland to lead a team of salaried and hourly staff, drive safety, quality, and performance, and develop productivity plans using data-driven decisions.

The role emphasizes mentoring, cross-functional collaboration, and ongoing improvements across the three-mile workflow, from first mile to last mile, with opportunities across multiple sites.