Last-Mile Operations Leader — Data-Driven & People-First

Amazon; Nashville (TN); On-site; USD 82,000 - 123,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is seeking an Operations Manager to lead a salaried and hourly team within our Worldwide Operations network in Nashville, TN. You will drive safety, quality, and on-time delivery while shaping workforce performance through mentoring and data-driven decisions.

You will manage end-to-end workflow across first, middle, and last mile, coordinate with Safety, HR, and loss prevention, and guide large-scale projects to improve productivity and customer satisfaction.

Qualifications

• 3+ years of employee and performance management experience.
• Flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

Responsibilities

• Support, mentor, and motivate your team
• Lead large-scope projects with site and regional impact
• Create and implement productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with all support teams including Safety, Ops Integration, Loss Prevention and Human Resources to develop plans to meet business objectives
• Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs
• Work in an environment where the noise level varies and is subject to variable temperatures and weather (delivery stations include outside loading departments, and grocery locations include refrigerated environments)
• Work a flexible schedule (weekends and/or overnight shifts)

Skills

People management

Performance management

Team leadership

Data-driven decision making

Education

Bachelor's degree or equivalent

Job description

Amazon is seeking an Operations Manager to lead a salaried and hourly team within our Worldwide Operations network in Nashville, TN. You will drive safety, quality, and on-time delivery while shaping workforce performance through mentoring and data-driven decisions.

You will manage end-to-end workflow across first, middle, and last mile, coordinate with Safety, HR, and loss prevention, and guide large-scale projects to improve productivity and customer satisfaction.