Operations Manager: Lead Data-Driven Teams

Amazon; Union (OH); On-site; USD 91,000 - 137,000; Full time

Benefits offered by this job

Sign-on payments and RSUs

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon.com Services LLC is seeking an Operations Manager to lead a mixed team of salaried and hourly staff, ensuring safety, quality, attendance, and performance across three major workflow components (First mile, Middle mile, Last mile). You will drive improvements through data-driven decisions and collaborate with Safety, Engineering, Loss Prevention, and HR to meet business objectives.

This role requires strong leadership, a track record in performance management, and the ability to manage

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• 1+ years of performance metrics, process improvement or lean techniques experience.
• Experience managing a team of 2+ salaried employees and 70+ indirect employees.
• Experience scoping, leading, and implementing process improvements through Lean, Kaizen, and/or Six Sigma.
• Demonstrated problem solving skills and analytical skills.
• Excellent customer service skills, communication skills and interpersonal skills.
• Track record of meeting or exceeding department performance goals.
• A Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field.
• Experience in military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments.

Responsibilities

• Support, mentor, and motivate your salaried and hourly workforce.
• Lead large-scope projects with site and regional impact.
• Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance.
• Manage safety, quality, productivity, and customer delivery promises.
• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives.
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach.
• Stand/walk for up to 12 hours during shifts.
• Work in an environment where the noise level varies and can be loud.
• Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments).
• Continuously climb and descend stairs (applies to sites with stairs).

Skills

Leadership

Performance management

Analytical skills

Customer service

Education

Bachelor's degree or equivalent

Bachelor’s/Master’s in Engineering/Operations/Logistics

Tools

Lean methodologies

Kaizen

Six Sigma

Job description

Amazon.com Services LLC is seeking an Operations Manager to lead a mixed team of salaried and hourly staff, ensuring safety, quality, attendance, and performance across three major workflow components (First mile, Middle mile, Last mile). You will drive improvements through data-driven decisions and collaborate with Safety, Engineering, Loss Prevention, and HR to meet business objectives.

This role requires strong leadership, a track record in performance management, and the ability to manage