Last-Mile Customer Service Specialist

Amazon; Hampton (VA); On-site; USD 26,000 - 36,000; Full time

Job summary

Amazon is seeking a Delivery Station Customer Service Associate to support customers at our last-mile hubs in Hampton, VA. You will communicate with customers in person and via phone or email, prioritizing their needs and guiding them toward swift, satisfactory outcomes.

You'll work a full-time schedule (>40 hours weekly) and uphold Amazon's standards for service, accuracy, and courtesy while resolving issues, managing expectations, and maintaining clear written responses for a broad range of

Qualifications

• Bachelor’s degree or equivalent.
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators.
• Experience with written and verbal communication and presentation.
• Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand.

Responsibilities

• Communicating with customers directly in-person, in addition to communicating via phone and email
• Empathizing with and prioritizing customer needs
• Upholding company values and respecting every customer
• Resolving issues and setting appropriate expectations with customers
• Clearly understanding and responding appropriately to the issues that customers present
• Consistently composing grammatically correct, concise, and accurate written responses to customer issues
• Approaching problems logically and with good judgment to ensure the appropriate customer outcome
• Making quick and effective decisions on behalf of the customer
• Working a flexible Full-Time (40+ hours per week) schedule

Skills

Understanding performance metrics

Written and verbal communication

Brand ambassador experience

Education

Bachelor’s degree or equivalent

Job description

Amazon is seeking a Delivery Station Customer Service Associate to support customers at our last-mile hubs in Hampton, VA. You will communicate with customers in person and via phone or email, prioritizing their needs and guiding them toward swift, satisfactory outcomes.

You'll work a full-time schedule (>40 hours weekly) and uphold Amazon's standards for service, accuracy, and courtesy while resolving issues, managing expectations, and maintaining clear written responses for a broad range of