Last-Mile Customer Support Specialist — Full-Time

Amazon

Miami (FL)

On-site

USD 25,000 - 34,000

Full time

14 days+

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Job summary

Amazon is hiring a Delivery Station Customer Service Associate in Miami, FL to provide in-station real-time support and ensure on-time delivery experiences for customers. You will connect customers with experts and help resolve order issues with empathy and clear communication.

You'll work at a last-mile delivery warehouse, collaborating with delivery partners, warehouse staff, and customers to maintain high satisfaction and accurate status updates. A flexible full-time schedule is required.

Qualifications

High school diploma or equivalent required.
Experience in customer service.
Experience working with computers and Microsoft Office (Outlook, Word, Excel).
Experience prioritizing and managing time effectively in dynamic environments.
Experience working with computer and web-based tools.

Responsibilities

Communicate with customers directly in-person, in addition to communicating via phone and email.
Empathize with and prioritise customer needs.
Uphold company values and respect every customer.
Resolve issues and set appropriate expectations with customers.
Clearly understand and respond to issues presented by customers.
Consistently compose grammatically correct, concise, and accurate written responses.
Approach problems logically and with good judgment to ensure the appropriate customer outcome.
Make quick and effective decisions on behalf of the customer.
Work a flexible Full-Time (40+ hours per week) schedule.