In-Station Delivery Support Specialist

Amazon; Richmond (VA); On-site; USD 25,000 - 36,000; Full time

Job summary

Amazon is hiring a Delivery Station Customer Service Associate to provide in-station, real-time support for delivery issues and customer inquiries. You will connect customers with experts and help ensure packages arrive on time while operating in a fast-paced, last-mile environment.

You will communicate with customers by phone, email and in person, empathize with needs, and resolve issues with accurate, timely information. A flexible full-time schedule is required.

Qualifications

• Experience in understanding performance metrics and developing them to measure progress against key performance indicators.
• Experience with written and verbal communication and presentation.
• Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand.

Responsibilities

• Communicating with customers directly in-person, plus phone and email.
• Empathizing with and prioritizing customer needs.
• Upholding company values and respecting every customer.
• Resolving issues and setting accurate expectations.
• Understanding and addressing customer issues clearly.
• Writing concise, correct responses to customer issues.
• Analyzing problems and making sound judgments for the customer.
• Making quick, effective decisions on behalf of the customer.
• Working a flexible full-time schedule (40+ hrs/week).

Skills

Performance metrics understanding

Written communication

Verbal communication

Education

Bachelor's degree or equivalent

Job description

Amazon is hiring a Delivery Station Customer Service Associate to provide in-station, real-time support for delivery issues and customer inquiries. You will connect customers with experts and help ensure packages arrive on time while operating in a fast-paced, last-mile environment.

You will communicate with customers by phone, email and in person, empathize with needs, and resolve issues with accurate, timely information. A flexible full-time schedule is required.