Last-Mile Customer Support Specialist

Amazon.com Services LLC; Mills River (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Amazon.com Services LLC is hiring a Delivery Station Customer Service Associate to support last-mile operations at one of our delivery warehouses. You will interact with customers in person, by phone and email, empathize with needs, and set clear expectations to ensure a great customer experience.

The role requires lifting up to 49 pounds, standing for long shifts, and a flexible full-time schedule (~40+ hours/week). Prior customer service and computer skills are a plus.

Qualifications

• High school diploma or equivalent required.
• Experience in Customer Service or similar role preferred.
• Experience working with computers and Microsoft Office (Outlook, Word, Excel) and basic data entry.
• Ability to prioritize and manage time effectively in dynamic environments.
• Familiarity with multiple web browsers and basic online search tools.

Responsibilities

• Communicate with customers directly in person, by phone and email.
• Empathize with customer needs and set clear expectations.
• Uphold company values and respect every customer.
• Resolve issues and provide appropriate outcomes for customers.
• Draft clear, concise written responses to customer issues.

Skills

Customer service

Time management

Communication

Adaptability

Education

High school diploma or equivalent

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Amazon.com Services LLC is hiring a Delivery Station Customer Service Associate to support last-mile operations at one of our delivery warehouses. You will interact with customers in person, by phone and email, empathize with needs, and set clear expectations to ensure a great customer experience.

The role requires lifting up to 49 pounds, standing for long shifts, and a flexible full-time schedule (~40+ hours/week). Prior customer service and computer skills are a plus.