Last-Mile Customer Support Specialist

Talentify; Danbury (CT); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

401(k) matching

EAP & Mental Health Support

Medical Advice Line

Job summary

Amazon is seeking a Delivery Station Customer Service Associate in Danbury, CT. You will support customers in real-time at a last-mile warehouse, assisting with delivery coordination and resolving issues to ensure timely, positive experiences for customers.

The role emphasizes empathetic service, clear communication, and the ability to work a full-time, on-site schedule with varying tasks and environments. Prior customer service and familiarity with MS Office are valued.

Qualifications

• High school education and/or equivalent required.
• Experience in customer service is required.
• Proficiency with computers and Microsoft Office (Outlook, Word, Excel).
• Strong time management in dynamic environments.
• Excellent written and verbal communication and presentation skills.
• Experience on a merchandising/brand ambassador team is a plus.

Responsibilities

• Communicate with customers directly in-person, by phone, and by email.
• Empathize with and prioritize customer needs.
• Resolve issues and set appropriate expectations with customers.
• Provide clear, correct written responses to customer issues.
• Work a full-time schedule (40+ hours per week).
• Collaborate with delivery partners to resolve delivery issues.

Skills

Customer service

Time management

Written communication

Verbal communication

Brand ambassador experience

Multitasking

Microsoft Office

Web browsers and search

Education

High school or equivalent

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Amazon is seeking a Delivery Station Customer Service Associate in Danbury, CT. You will support customers in real-time at a last-mile warehouse, assisting with delivery coordination and resolving issues to ensure timely, positive experiences for customers.

The role emphasizes empathetic service, clear communication, and the ability to work a full-time, on-site schedule with varying tasks and environments. Prior customer service and familiarity with MS Office are valued.