Full-Time Delivery Station Customer Service Pro

Talentify; Fayetteville (NC); On-site; USD 25,000 - 34,000; Full time

Job summary

Amazon is seeking a Delivery Station Customer Service Associate in Fayetteville, NC. You will engage customers in person, by phone, and by email from a last‑mile warehouse, guiding deliveries and addressing concerns.

You will support fast decision‑making, write clear responses, and work a full-time schedule (40+ hours). The role emphasizes teamwork, accuracy, and customer‑first service in a dynamic logistics environment.

Qualifications

• Minimum high school or equivalent.
• Experience in Customer Service.
• Experience with computers and MS Office (Outlook, Word, Excel).
• Strong time-management abilities in dynamic environments.
• Experience with computer and web-based tools; Bachelor’s degree or equivalent.
• Experience with performance metrics and KPIs.
• Strong written and verbal communication and presentation skills.
• Experience on a merchandising/brand ambassador team for a nationally recognized consumer brand.

Responsibilities

• Communicate with customers directly in-person, by phone, and by email.
• Empathize with and prioritize customer needs.
• Uphold company values and respect every customer.
• Resolve issues and set appropriate expectations with customers.
• Clearly understand and respond to customer issues.

Skills

Customer Service Experience

MS Office

Time Management

Written & Verbal Communication

Brand Ambassador Experience

Education

High School Diploma or Equivalent

Bachelor's Degree or Equivalent

Job description

Amazon is seeking a Delivery Station Customer Service Associate in Fayetteville, NC. You will engage customers in person, by phone, and by email from a last‑mile warehouse, guiding deliveries and addressing concerns.

You will support fast decision‑making, write clear responses, and work a full-time schedule (40+ hours). The role emphasizes teamwork, accuracy, and customer‑first service in a dynamic logistics environment.