Laser Field Service Engineer – Travel Ready

First Point Group; Madison Heights (MI); On-site; USD 65,000 - 100,000; Full time

Job summary

First Point Group seeks a Field Service Engineer to install, calibrate, and maintain advanced laser cutting systems at customer sites across North America. You will diagnose electro-mechanical issues, perform PMs, train operators, and document service activity to support product improvements.

The ideal candidate has 3+ years in laser/CNC service, strong schematics reading, and the ability to travel extensively. A technical degree is preferred and customer-focused communication is essential.

Qualifications

• Associate’s or Bachelor’s degree in Electrical, Mechanical, Mechatronics or related field (hands-on considered).
• 3+ years of Field Service Engineer experience preferred, laser/CNC equipment.
• Proficient reading of electrical schematics and mechanical drawings.
• Strong problem-solving, communication and customer service skills.

Responsibilities

• Install & Commission laser cutting machines on client sites.
• Perform preventive and corrective maintenance to minimize downtime.
• Provide remote and on-site technical support to customers.
• Train end-users on operation and basic maintenance.
• Prepare detailed service reports and parts usage records.
• Maintain strong customer relationships and act as a technical advisor.
• Feedback field insights to engineering and product teams.
• Manage spare parts inventory and coordinate with logistics.

Skills

Electro-mechanical systems

Troubleshooting

Customer service

Communication

Independent work

Education

Bachelor’s degree in Electrical/Mechanical/Mechatronics

Tools

CNC controls

Servo drives

CO2 laser

Fiber laser

Job description

First Point Group seeks a Field Service Engineer to install, calibrate, and maintain advanced laser cutting systems at customer sites across North America. You will diagnose electro-mechanical issues, perform PMs, train operators, and document service activity to support product improvements.

The ideal candidate has 3+ years in laser/CNC service, strong schematics reading, and the ability to travel extensively. A technical degree is preferred and customer-focused communication is essential.