Laser Field Service Engineer

Forestown; Detroit (MI); On-site; USD 70,000 - 100,000; Full time

Job summary

Forestown in Detroit is seeking a skilled Field Service Engineer to install, calibrate, service, and repair state‑of‑the‑art laser cutting systems on customer sites. The role requires on-site presence daily with 1–2 domestic trips per month, and a focus on uptime, safety, and quality.

You will diagnose electromechanical issues, perform preventative maintenance, train customers, and document service activity while building strong customer relationships and providing feedback to product teams.

Qualifications

• 3+ years Field Service Engineer experience.
• Degree in EE/ME/Mechatronics or related field.
• Strong electro-mechanical background with CNC knowledge.
• Willing to travel 1–2 times per month domestically.

Responsibilities

• Installation and commissioning of new laser cutting machines on site.
• Preventive and corrective maintenance to minimize downtime.
• Provide remote and on-site technical support.
• Train end-users and customer maintenance personnel.
• Prepare service reports and parts usage records.
• Build strong customer relationships as a trusted technical advisor.
• Provide field feedback to engineering and product teams.
• Manage spare parts inventory and coordinate logistics.

Skills

Field service

Electro-mechanical

Troubleshooting

Customer service

Education

Associate's or Bachelor's degree in EE/ME/Mechatronics

Tools

CNC controls

Servo drives

Fiber laser technology

Job description

We are seeking a highly skilled and motivated Field Service Engineer to provide exceptional technical support, installation, maintenance, and repair services for our state-of-the-art laser cutting systems. The ideal candidate will be a problem-solver with a strong electro-mechanical background and a passion for customer satisfaction. This role requires daily on-site presence in Detroit and 1-2 business trips per month within the U.S.

Major Responsibilities:

• 1. Installation & Commissioning: on-site installation, setup, calibration, commissioning of new laser cutting machines.
• 2. Preventive & Corrective Maintenance: routine PM to minimize downtime; diagnose and troubleshoot mechanical, electrical, software issues.
• 3. Technical Support: remote and on-site support; expert guidance on machine operation and basic maintenance.
• 4. Training: train end-users and customer maintenance personnel on safe operation, daily maintenance, troubleshooting.
• 5. Documentation: prepare service reports, field service reports, parts usage records.
• 6. Customer Relationship Management: build strong relationships as trusted technical advisor.
• 7. Continuous Improvement: field feedback to engineering and product teams.
• 8. Parts Management: manage spare parts inventory and coordinate logistics.

Position Requirements:

• Associate's or Bachelor's degree in EE, ME, Mechatronics, or related technical field. Equivalent hands-on experience considered.
• 3+ years Field Service Engineer experience, preferably in laser cutting, CNC machinery, or capital equipment.
• Strong understanding of electro-mechanical systems, CNC controls, servo drives, high-voltage power supplies.
• Hands-on exposure to fiber laser technology required - deep proficiency NOT expected, extensive training provided.
• Proficiency in reading electrical schematics and mechanical drawings.
• Excellent troubleshooting; strong customer service and communication.
• Willing to travel 1-2 times per month domestically within the U.S.