Laser Field Service Engineer — Multi-Clinic Tech

LaserAway; Cincinnati (OH); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k)

PTA

Employee discounts

Paid Time Away (PTA)

Job summary

LaserAway is seeking a skilled Laser Field Service Engineer to maintain, troubleshoot, and optimize our laser equipment across a multi-location territory. You’ll be the critical link between clinical teams and operational excellence, ensuring equipment reliability and clinic readiness.

You’ll be the critical link between clinical teams and operational excellence, ensuring equipment reliability, clinic readiness, and timely service delivery.

Qualifications

• 4+ years hands-on experience in laser or related technical field.
• Strong electrical safety knowledge and troubleshooting skills.
• Excellent time management, problem-solving, and communication.
• Valid driver's license and clean driving record.
• Able to lift 50 lbs, climb ladders, and stand for long periods.
• Willing to travel up to 5 days and occasional after-hours support.
• Proficient with email, spreadsheets, video conferencing, and ticketing systems.

Responsibilities

• Manage laser maintenance and repairs across 8+ clinic locations and 100+ medical devices.
• Respond promptly to service tickets and on-call issues, with flexibility for after-hours support.
• Lead new clinic equipment setup and validation to meet launch deadlines.
• Perform preventative maintenance, diagnostics, and parts inventory management.
• Coordinate with third-party vendors and troubleshoot complex electrical/optical issues.
• Communicate proactively with clinic teams on equipment status and repair timelines.
• Create and submit weekly equipment reports.

Skills

Laser field service

Electrical troubleshooting

Time management

Communication

On-call support

Tools

Ticketing systems

Spreadsheets

Video conferencing

Vendor coordination

Job description

LaserAway is seeking a skilled Laser Field Service Engineer to maintain, troubleshoot, and optimize our laser equipment across a multi-location territory. You’ll be the critical link between clinical teams and operational excellence, ensuring equipment reliability and clinic readiness.

You’ll be the critical link between clinical teams and operational excellence, ensuring equipment reliability, clinic readiness, and timely service delivery.