Laser Field Service Engineer

LaserAway; Columbus (OH); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid Time Off

Job summary

LaserAway is seeking a skilled Laser Field Service Engineer to maintain, troubleshoot, and optimize our laser equipment across a multi-location territory. You will be the critical link between our clinical teams and operational excellence, ensuring equipment reliability and clinic readiness.

You will lead maintenance across 8+ clinics and 100+ devices, respond to service tickets, coordinate with vendors, and support new clinic equipment installations while communicating timelines and producing

Qualifications

• 4+ years of hands-on experience in laser, biomedical, electrical, HVAC, or similar technical field.
• Strong electrical safety knowledge and troubleshooting skills.
• Ability to lift 50 lbs and perform physically demanding tasks.
• Valid driver’s license with clean driving record.
• Willingness to travel up to 5 days.
• Proficient with email, spreadsheets, and ticketing systems.

Responsibilities

• Perform laser maintenance and repairs across 8+ clinic locations and 100+ medical devices.
• Respond promptly to service tickets and on-call issues, with flexibility for after-hours support
• Lead new clinic equipment setup and validation to meet launch deadlines
• Perform preventative maintenance, diagnostics, and parts inventory management
• Coordinate with third-party vendors and troubleshoot complex electrical/optical issues
• Communicate proactively with clinic teams on equipment status and repair timelines
• Create and submit weekly equipment reports

Skills

Laser maintenance

Electrical troubleshooting

Technical communication

Driver's license

Safety awareness

Time management

Ticketing systems

Equipment setup

Job description

Perform exceptional treatments. Build confidence. Ignite the potential within.

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About the Role

LaserAway is seeking a skilled Laser Field Service Engineer to maintain, troubleshoot, and optimize our laser equipment across a multi-location territory. You'll be the critical link between our clinical teams and operational excellence, ensuring equipment reliability and clinic readiness.

What You’ll Do

• Manage laser maintenance and repairs across 8+ clinic locations and 100+ medical devices
• Respond promptly to service tickets and on-call issues, with flexibility for after-hours support
• Lead new clinic equipment setup and validation to meet launch deadlines
• Perform preventative maintenance, diagnostics, and parts inventory management
• Coordinate with third-party vendors and troubleshoot complex electrical/optical issues
• Communicate proactively with clinic teams on equipment status and repair timelines
• Create and submit weekly equipment reports

What We’re Looking For

• 4+ years of hands-on experience in laser, biomedical, electrical, HVAC, or similar technical field
• Strong electrical safety knowledge and troubleshooting skills
• Excellent time management, problem-solving, and communication abilities
• Valid driver’s license and clean driving record
• Ability to lift 50 lbs, climb 8-ft ladders, and stand for extended periods
• Flexibility to work evenings, weekends, and occasional travel (up to 5 days)
• Proficiency with email, spreadsheets, video conferencing, and ticketing systems

Why Join Us

• Competitive salary with performance-based earning potential
• Comprehensive benefits: health, dental, vision, 401(k), PTA, and employee discounts
• Technical growth and advancement opportunities

Incentives and Benefits:

LaserAway offers a generous pay structure with additional earning potential through performance review. Additional benefits include (but not limited to):

• Dental, Vision, and 401(k)
• Paid Time Away (PTA)

Disclaimer:

This job description is not all inclusive. In addition, LaserAway reserves the right to amend this job description at any time. LaserAway is an Equal Opportunity Employer.

Employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

The Employer retains the right to change or assign other duties to this position.