Laser Field Service Engineer

LaserAway; Cleveland (OH); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid Time Away (PTA)

Job summary

LaserAway is seeking a skilled Laser Field Service Engineer to maintain, troubleshoot, and optimize laser equipment across a multi-location territory. You will be the critical link between clinical teams and operational excellence, ensuring equipment reliability and clinic readiness.

Responsibilities include maintenance across 8+ clinic locations and 100+ devices, on-call support, and coordination with vendors.

Qualifications

• 4+ years of hands-on experience in laser, biomedical, electrical, HVAC, or similar technical field.

Responsibilities

• Maintain, troubleshoot, and optimize laser equipment across multiple clinics.
• Respond to service tickets and on-call issues, including after-hours.
• Lead new clinic equipment setup and validation to meet launch timelines.
• Perform preventive maintenance, diagnostics, and manage parts inventory.
• Coordinate with third-party vendors and troubleshoot complex electrical/optical issues.
• Communicate equipment status and repair timelines with clinic teams.
• Create and submit weekly equipment reports.

Skills

Hands-on laser field service

Electrical troubleshooting

Time management

Communication skills

Tools

Ticketing systems

Spreadsheets

Video conferencing

Email

Job description

Perform exceptional treatments. Build confidence. Ignite the potential within.

About the Role

LaserAway is seeking a skilled Laser Field Service Engineer to maintain, troubleshoot, and optimize our laser equipment across a multi-location territory. You'll be the critical link between our clinical teams and operational excellence, ensuring equipment reliability and clinic readiness.

What You'll Do

• Manage laser maintenance and repairs across 8+ clinic locations and 100+ medical devices
• Respond promptly to service tickets and on-call issues, with flexibility for after-hours support
• Lead new clinic equipment setup and validation to meet launch deadlines
• Perform preventative maintenance, diagnostics, and parts inventory management
• Coordinate with third-party vendors and troubleshoot complex electrical/optical issues
• Communicate proactively with clinic teams on equipment status and repair timelines
• Create and submit weekly equipment reports

What We're Looking For

• 4+ years of hands-on experience in laser, biomedical, electrical, HVAC, or similar technical field
• Strong electrical safety knowledge and troubleshooting skills
• Excellent time management, problem-solving, and communication abilities
• Valid driver's license and clean driving record
• Ability to lift 50 lbs, climb 8-ft ladders, and stand for extended periods
• Flexibility to work evenings, weekends, and occasional travel (up to 5 days)
• Proficiency with email, spreadsheets, video conferencing, and ticketing systems

Why Join Us

Competitive salary with performance-base earning potential

Comprehensive benefits: health, dental, vision, 401(k), PTA, and employee discounts

Incentives and Benefits:

LaserAway offers a generous pay structure with additional earning potential through performance review. Additional benefits include (but not limited to):

• Dental, Vision, and 401(k)
• Paid Time Away (PTA)

Disclaimer:

This job description is not all inclusive. In addition, LaserAway reserves the right to amend this job description at any time. LaserAway is an Equal Opportunity Employer.

Employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

The Employer retains the right to change or assign other duties to this position.