Lane Manager: Lead Service Team & Drive Excellence

Chevy Chase Acura; Bethesda (MD); Hybrid; USD 26.000 - 88.000; Vollzeit

Benefits dieser Stelle

Medical, dental and vision insurance

401(k) with company match

Paid training and leadership dev

Zusammenfassung

Chevy Chase Acura in Bethesda, MD, is hiring a Lane Manager to serve as second-in-command of the service department. You will run daily operations, dispatch repairs, and lead technicians and service advisors to ensure accurate estimates, clear inspections, and first-time-right vehicle fixes.

Reporting to the Service Director, you’ll schedule workloads, train staff, and ensure warranty paperwork and inspections meet the department standards.

Qualifikationen

• 3+ years in a dealership service department (dispatcher, advisor, technician or foreman).
• 1+ year leading a team.
• Acura or Honda experience preferred; Dealertrack and Xtime a plus.
• Strong mechanical knowledge and the respect of a shop.
• Valid driver’s license and an acceptable driving record.

Aufgaben

• Run the service department day to day, lane and shop, with our Service Director.
• Dispatch every repair order and keep the shop loaded and on time.
• Lead, coach and schedule our technicians and keep their Acura training current.
• Lead our service advisors on estimates, promise times and customer concerns.
• Own inspection quality, warranty paperwork and the department’s standards.
• Close the department on assigned nights.

Kenntnisse

3+ years in dealership service dept

1+ year leading a team

Acura or Honda experience

Dealertrack experience

Xtime experience

Strong mechanical knowledge

Valid driver’s license

Jobbeschreibung

Chevy Chase Acura in Bethesda, MD, is hiring a Lane Manager to serve as second-in-command of the service department. You will run daily operations, dispatch repairs, and lead technicians and service advisors to ensure accurate estimates, clear inspections, and first-time-right vehicle fixes.

Reporting to the Service Director, you’ll schedule workloads, train staff, and ensure warranty paperwork and inspections meet the department standards.