Service Drive Manager - Lead, Coach & Delight Customers

Carter Myers Automotive; Martinsburg (WV); On-site; USD 60,000 - 125,000; Full time

Benefits offered by this job

ESOP

401(k) with company support

Medical, Dental & Vision insurance

Paid Time Off

Employee Vehicle Purchase Program

Employee Discounts on Parts & Service

Paid Training & Development

Career Growth Opportunities

Employee Assistance Program

Closed on Sundays

Job summary

Carter Myers Automotive in Martinsburg, West Virginia, seeks a Chevrolet Service Lane Manager to lead our service drive operations and develop high-performing service advisors. The role focuses on delivering an exceptional customer experience and driving profitability with a strong team culture.

As an employee-owned company, CMA offers growth opportunities, retirement plans, and comprehensive benefits. Ideal candidates have service management experience and a passion for excellence in fixed

Qualifications

• Prior automotive dealership service management experience preferred.
• Excellent communication and problem-solving skills.
• Strong leadership and coaching abilities.
• Experience managing automotive service operations.
• Knowledge of warranty administration.
• Customer relationship management skills.

Responsibilities

• Lead daily operations of the automotive service drive
• Coach, mentor, and develop service advisors
• Ensure exceptional customer satisfaction and retention
• Resolve customer concerns and service-related issues
• Monitor service department performance metrics
• Improve workflow efficiency and maximize productivity
• Work closely with technicians and dealership leadership
• Support warranty compliance and manufacturer standards
• Drive profitability while maintaining a superior customer experience
• Foster a positive, accountable, and professional team culture

Skills

Leadership

Customer service

Coaching

Operations

Communication

Education

High school diploma or equivalent

Job description

Carter Myers Automotive in Martinsburg, West Virginia, seeks a Chevrolet Service Lane Manager to lead our service drive operations and develop high-performing service advisors. The role focuses on delivering an exceptional customer experience and driving profitability with a strong team culture.

As an employee-owned company, CMA offers growth opportunities, retirement plans, and comprehensive benefits. Ideal candidates have service management experience and a passion for excellence in fixed