Senior Auto Service Manager — Lead Team & Growth

Chevrolet Silverado LTD; Easton (MD); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Aggressive compensation

Health insurance

401(k) with match

Birthday PTO day

Employee discounts

Training & development

Career growth

Job summary

The Preston Automotive Group seeks an experienced Service Manager to lead our high-volume service department in Maryland. You will guide technicians and service advisors, optimize workflows, and ensure top-quality repairs while upholding safety and compliance.

You will drive customer satisfaction, monitor KPIs, manage budgeting and inventory, and mentor staff to raise performance. A strong background in automotive systems and service software is required, with ASE certification preferred.

Qualifications

• 5+ years of automotive service management experience preferred.
• Strong leadership and team management skills.
• Excellent communication and customer service abilities.
• In-depth knowledge of automotive systems, diagnostics, and repair processes.
• Proficiency in using automotive service software and tools.
• Budgeting and financial management experience.
• ASE certification or equivalent is a plus.
• Valid driver’s license with an acceptable driving record.

Responsibilities

• Manage and lead a team of automotive technicians and service advisors.
• Monitor and optimize the workflow in the service department to ensure timely and efficient service delivery.
• Maintain a high level of customer satisfaction by addressing inquiries, concerns, and resolving issues promptly.
• Implement and enforce safety protocols and compliance with industry standards.
• Track and analyze key performance metrics to improve department efficiency and profitability.
• Collaborate with other departments to ensure seamless operations.
• Maintain accurate records of service history, vehicle repairs, and inventory.
• Train, mentor, and develop staff to enhance their skills and knowledge.
• Stay current with industry trends and technology advancements.
• Manage budgeting, cost control, and financial performance of the service department.
• Ensure all employees adhere to company policies and procedures.

Skills

Leadership

Communication

Customer service

Automotive systems knowledge

Diagnostics

Service software

Budgeting

ASE certification

Education

High school diploma

ASE certification

Tools

Shop management software

Diagnostics tools

Job description

The Preston Automotive Group seeks an experienced Service Manager to lead our high-volume service department in Maryland. You will guide technicians and service advisors, optimize workflows, and ensure top-quality repairs while upholding safety and compliance.

You will drive customer satisfaction, monitor KPIs, manage budgeting and inventory, and mentor staff to raise performance. A strong background in automotive systems and service software is required, with ASE certification preferred.