Automotive Service Manager - Lead and Optimize

Preston-Automotive-Grou; Aberdeen (MD); Presencial; USD 85.000 - 105.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Health benefits

401K match

Paid time off

Employee discounts

Training programs

Career growth

Descripción de la vacante

The Preston Automotive Group is seeking an experienced Automotive Service Manager to oversee the service department at our Aberdeen, MD location. You will lead technicians and service advisors, drive efficient operations, and ensure top-tier customer experiences across our shop.

This is a hands-on leadership role with a focus on quality, safety, and profitability. You will manage budgets, implement process improvements, and mentor staff while staying current with automotive trends and

Formación

• 5+ years of automotive service management experience preferred.
• Strong leadership and team management skills.
• Excellent communication and customer service abilities.
• In-depth knowledge of automotive systems, diagnostics, and repair processes.
• Proficiency in using automotive service software and tools.
• Budgeting and financial management experience.
• ASE certification or equivalent is a plus.
• Strong problem-solving and decision-making skills.
• Commitment to safety and compliance.
• A passion for the automotive industry and customer satisfaction.

Responsabilidades

• Manage and lead a team of automotive technicians and service advisors.
• Monitor and optimize the workflow in the service department to ensure timely and efficient service delivery.
• Maintain a high level of customer satisfaction by addressing inquiries, concerns, and resolving issues promptly.
• Implement and enforce safety protocols and compliance with industry standards.
• Track and analyze key performance metrics to improve department efficiency and profitability.
• Collaborate with other departments to ensure seamless operations.
• Maintain accurate records of service history, vehicle repairs, and inventory.
• Train, mentor, and develop staff to enhance their skills and knowledge.
• Stay current with industry trends and technology advancements.
• Manage budgeting, cost control, and financial performance of the service department.
• Ensure all employees adhere to company policies and procedures.

Conocimientos

Leadership

Communication

Customer service

Automotive knowledge

Diagnostics

Repair processes

Service software

Budgeting

Problem solving

Safety compliance

Educación

High school diploma

ASE certification

Herramientas

Automotive service software

Descripción del empleo

The Preston Automotive Group is seeking an experienced Automotive Service Manager to oversee the service department at our Aberdeen, MD location. You will lead technicians and service advisors, drive efficient operations, and ensure top-tier customer experiences across our shop.

This is a hands-on leadership role with a focus on quality, safety, and profitability. You will manage budgets, implement process improvements, and mentor staff while staying current with automotive trends and