Service Manager/Lane Manager - Park Place Acura - Plano, TX

In; Plano (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays & paid time off

Paid training

Stock Awards (select management and Ft

Job summary

Asbury is seeking an Assistant Service Manager to help oversee the service department, technicians, and service lane at our Plano, TX location. The role supports the Service Manager, drives CSI targets, and ensures timely turnaround of parts and smooth daily operations.

The ideal candidate has 3+ years in an Automotive Service Department and in a Service Writer/Assistant Manager role, with strong communication and leadership skills.

Qualifications

• Three+ years in an Automotive Service Department.
• Three+ years as an Automotive Service Writer/Assistant Service Manager.
• CDK or automotive software experience is a plus.
• Must have a valid driver's license and be 18+.

Responsibilities

• Oversee service department alongside the Service Manager and Lane Manager.
• Ensure warranty campaigns, recalls, and updates are completed accurately.
• Promote morale and positive relationships among dealership associates.
• Train service staff in customer service, sales, CSI, and time management.
• Monitor advisors' productivity and provide feedback and improvement plans.
• Maintain high-quality service repairs and minimize comebacks through spot checks.
• Forecast goals and collaborate with Parts to ensure timely parts turnaround.

Skills

Team leadership

Communication skills

CDK experience

Automotive service background

Job description

Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As an Assistant Service Manager, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for strong, energetic, people-focused team members who will help us redefine the car-buying experience.

The role of an Service Manager/Lane Manager is to assist the service manager in overseeing the service department, technicians, service advisors, service call center, valet, detailers, and service lane.

• Work and the manufacturer to ensure that warranty campaigns, recalls and updates are completed accurately and in a timely fashion
• Actively promote good morale and good relationships among the dealership associates.
• Assist in training service staff in all aspects of customer service, effective communication, service sales, CSI, work organization and time management
• Assist in maintaining manufacturer (CSI)Customer Satisfaction Index at or above the Asbury specified goal(s) in Service for district, regional and national scores
• Act as a role model for the service associates in all aspects of motivation, organization, customer service, sales and CSI
• Motivate the service advisors to provide consistent value for the dealership’s customer.
• Monitor advisors’ daily productivity, give feedback and formulate plans for improvement
• Assist in ensuring that the dealership maintains high-quality service repairs and minimizes comebacks by conducting periodic spot checks of completed jobs for thoroughness and quality
• Monitor advisors’ interaction with customers on the drive and telephone for effectiveness
• Assist in forecasting goals and objectives for the department and strive to meet them
• Work with the Service Manager & Parts Manager to ensure a timely turnaround of parts needed for internal jobs
• Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner
• Attend manager meetings and conduct service dept. meetings as directed
• Address and resolve customer concerns
• Assist in motivating, training and developing employees
• Strong verbal and written communication is required
• Must be able to manage in a fast paced work environment
• Must be able to manage a team, motivate and develop
• Experience with CDK or other automotive software is a plus
• Must have three plus years in anAutomotive Service Department
• Must have three plus years as an Automotive Service Writer/Assistant Service Manager
• Must be at least eighteen years of age
• Must have a valid Driver’s License
• Must be able to pass pre-employment screening (background & drug test)

Company Benefits:

Pay and Recognition:

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards (select management and front-line team members eligible)

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax-free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match
• Pet Insurance

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities. Additional advantages:

• Technician Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Employee referral program with bonus opportunities

INDMANAGERDFW