Landscape Account Manager — Growth & Field Ops

BrightView Holdings, Inc.; Tucson (AZ); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k matching

Paid holidays

Paid time off

Job summary

BrightView Landscapes, LLC is seeking an Account Manager to serve as the primary contact for a portfolio of landscape maintenance clients and to build long-term relationships that promote client satisfaction, retention, and ancillary sales. The role includes overseeing field operations and coordinating with the branch team.

Responsibilities include identifying opportunities for ancillary services, developing estimates, delivering bid proposals, and ensuring timely renewals.

Qualifications

• Associate’s or Bachelor’s degree in a business-related field, or equivalent experience in a customer-focused service industry
• Minimum 3 years of experience in customer service, management, and leadership, preferably in landscaping or local marketplace
• Strong written and verbal communication skills
• Demonstrated leadership and coaching abilities
• Ability to foster collaboration and teamwork

Responsibilities

• Identify and pursue opportunities to sell ancillary services to existing clients within the portfolio
• Develop accurate estimates and takeoffs for both new and existing clients as needed
• Deliver timely bid proposals and designs for enhancement projects
• Generate referrals from existing client base and communicate leads to Business Developer
• Build and maintain strong long-term relations with clients
• Conduct regular site walkthroughs with clients to ensure quality and service expectations are met
• Lead and facilitate the resolution of client concerns or issues
• Ensure timely account renewals within the assigned client portfolio
• Collaborate with the Operations Manager to ensure service delivery meets or exceeds expectations
• Schedule regular site visits with the Operations Manager for quality reviews
• Support hiring, training, and coaching of field crews for the assigned portfolio
• Promote and enforce safety policies and procedures
• Maintain acceptable gross margins for base contracts and ancillary services
• Assist the Branch Manager in leadership and meetings
• Maintain account documentation and CRM notes
• Monitor accounts receivable levels
• Coordinate with Branch Administrator to keep client records current
• Perform additional duties as assigned by the Branch Manager

Skills

Customer service

Leadership

Communication

Education

Associate’s or Bachelor’s degree

Equivalent experience in customer-focused service

Tools

CRM systems

Job description

BrightView Landscapes, LLC is seeking an Account Manager to serve as the primary contact for a portfolio of landscape maintenance clients and to build long-term relationships that promote client satisfaction, retention, and ancillary sales. The role includes overseeing field operations and coordinating with the branch team.

Responsibilities include identifying opportunities for ancillary services, developing estimates, delivering bid proposals, and ensuring timely renewals.