Landscape Account Manager: Growth & Field Ops

BrightView Holdings, Inc.; Riverside (CA); On-site; USD 72,000 - 82,000; Full time

Benefits offered by this job

Company vehicle

Health, dental, and vision insurance

401(k) with employer contributions

6–9 company paid holidays per year

Job summary

BrightView Landscapes, LLC is seeking an Account Manager to serve as the primary contact for a portfolio of landscape maintenance clients, overseeing field operations and building long-term relationships to promote satisfaction and retention. You will pursue ancillary services, develop estimates, and deliver proposals for enhancement projects while guiding a team and ensuring renewals.

The role requires 3+ years in customer service/leadership, strong communication, and collaboration abilities;

Qualifications

• Associate or Bachelor’s degree in a business-related field, or equivalent experience in a customer-focused service industry.
• Minimum 3 years of experience in customer service, management, and leadership, preferably in landscaping or local marketplace.
• Strong written and verbal communication skills.
• Demonstrated leadership and coaching abilities.
• Ability to foster collaboration and teamwork.

Responsibilities

• Identify and pursue opportunities to sell ancillary services to existing clients.
• Develop accurate estimates and takeoffs for new and existing clients as needed.
• Deliver timely bid proposals and designs for enhancement projects.
• Generate referrals from existing client base and communicate leads to Business Developer.
• Build and maintain long-term relationships with clients and key contacts.
• Conduct regular site walkthroughs with clients to ensure quality and service expectations are met.
• Lead and facilitate resolution of client concerns or issues.
• Ensure timely account renewals within the assigned client portfolio.
• Coordinate with Operations Manager to ensure service delivery meets expectations.

Skills

Communication skills

Leadership

Teamwork

Customer service experience

Education

Associate’s or Bachelor’s degree in business-related field

Job description

BrightView Landscapes, LLC is seeking an Account Manager to serve as the primary contact for a portfolio of landscape maintenance clients, overseeing field operations and building long-term relationships to promote satisfaction and retention. You will pursue ancillary services, develop estimates, and deliver proposals for enhancement projects while guiding a team and ensuring renewals.

The role requires 3+ years in customer service/leadership, strong communication, and collaboration abilities;