Landscape Account Manager: Growth, Client Relations, Projects

Brightview Landscapes Ltd.; Naples (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan with employer contributions

Paid holidays

Job summary

BrightView Landscapes, LLC is seeking an Account Manager to serve as the primary contact for a portfolio of landscape maintenance clients, nurturing long‑term relationships and overseeing field operations. You will identify upsell opportunities, develop bids, and coordinate with the Branch Manager and Operations Manager to ensure service excellence across sites.

Ideal candidates have 3+ years in customer service or leadership within landscaping, strong communication, and a collaborative mindset

Qualifications

• Associate’s or Bachelor’s degree in a business‑related field, or equivalent experience in a customer‑focused service industry.
• Strong written and verbal communication skills.
• Demonstrated leadership and coaching abilities
• Ability to foster collaboration and teamwork

Responsibilities

• Identify and pursue opportunities to sell ancillary services to existing clients within the portfolio
• Develop accurate estimates and takeoffs for both new and existing clients as needed
• Deliver timely bid proposals and designs for enhancement projects
• Generate referrals from existing client base and communicate leads to Business Developer
• Build and maintain strong long‑term relations with clients, focusing on all pertinent points of contact
• Conduct regular site walkthroughs with clients to ensure quality and service expectations are met
• Lead and facilitate the resolution of client concerns or issues
• Ensure timely account renewals within the assigned client portfolio
• Collaborate with the Operations Manager to ensure service delivery meets or exceeds expectations
• Schedule regular site visits with the Operations Manager for quality reviews
• Support hiring, training, and coaching of field crews
• Promote and enforce safety policies and procedures
• Ensure branch financial goals are met by maintaining acceptable gross margins for base work and ancillary services
• Assist the Branch Manager in leadership of the branch
• Maintain proper account documentation and notes in the CRM
• Monitor accounts receivable levels
• Coordinate with the Branch Administrator to keep client records current
• Perform additional duties as assigned by the Branch Manager

Skills

Leadership

Communication

Customer service

Education

Business degree or equivalent experience

Job description

BrightView Landscapes, LLC is seeking an Account Manager to serve as the primary contact for a portfolio of landscape maintenance clients, nurturing long‑term relationships and overseeing field operations. You will identify upsell opportunities, develop bids, and coordinate with the Branch Manager and Operations Manager to ensure service excellence across sites.

Ideal candidates have 3+ years in customer service or leadership within landscaping, strong communication, and a collaborative mindset