Landscape Account Manager: Growth & Client Success

BrightView; Tucson (AZ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k with employer contributions

6–9 company-paid holidays per year

Paid time off

Tuition reimbursement

Potential variable pay opportunities

Job summary

BrightView Landscaping, LLC is seeking an Account Manager to be the main contact for a portfolio of landscape maintenance clients in Tucson, overseeing field operations and driving client satisfaction. You will build long-term relationships, pursue ancillary services, and ensure timely renewals and quality service across sites.

Responsibilities include developing estimates, delivering proposals, conducting site walks, coordinating with the Operations Manager, and coaching field crews.

Qualifications

• Bachelor's or Associate degree in business-related field or equivalent experience in a customer-focused service industry.
• Minimum 3 years of experience in customer service, management, and leadership, preferably in the landscaping industry or local marketplace.
• Strong written and verbal communication skills; demonstrated leadership and coaching abilities; ability to foster collaboration and teamwork.

Responsibilities

• Identify and pursue opportunities to sell ancillary (enhancement) services to existing clients within the portfolio
• Develop accurate estimates and takeoffs for both new and existing clients as needed
• Deliver timely bid proposals and designs for enhancement projects
• Generate referrals from existing client base and communicate leads to Business Developer
• Build and maintain strong long-term relations with clients, focusing on all pertinent points of contact
• Conduct regular site walkthroughs with clients to ensure quality and service expectations are met
• Lead and facilitate the resolution of client concerns or issues (land and/or snow)
• Ensure timely account renewals within the assigned client portfolio
• Proactively assess and address site enhancement needs during visits
• Collaborate with the Operations Manager to ensure service delivery meets or exceeds expectations (land and/or snow)
• Schedule regular site visits with the Operations Manager for quality reviews and to ensure client expectations are met (land and/or snow)
• Support hiring, training, and coaching of field crews for the assigned portfolio
• Promote and enforce safety policies and procedures
• Ensure branch financial goals are met by maintaining acceptable gross margins for both base contract work and ancillary (enhancement) services
• Assist the Branch Manager in overall leadership of the branch to include participation in all relevant meetings
• Maintain proper account documentation and notes in the CRM system
• Monitor and maintain satisfactory accounts receivable levels (land and/or snow)
• Coordinate with the Branch Administrator to keep client records and contact information current
• Perform additional duties as assigned by the Branch Manager

Skills

Customer service

Leadership

Communication

Team collaboration

Education

Bachelor's or Associate degree in business-related field

Equivalent experience in customer-focused service industry

Job description

BrightView Landscaping, LLC is seeking an Account Manager to be the main contact for a portfolio of landscape maintenance clients in Tucson, overseeing field operations and driving client satisfaction. You will build long-term relationships, pursue ancillary services, and ensure timely renewals and quality service across sites.

Responsibilities include developing estimates, delivering proposals, conducting site walks, coordinating with the Operations Manager, and coaching field crews.