Landscape Account Manager - Growth & Client Relationships

BrightView; Memphis (TN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with employer contributions

Paid holidays

Job summary

BrightView Landscapes, LLC is seeking an Account Manager to serve a portfolio of landscape maintenance clients, building long-term relationships and overseeing field operations to promote client satisfaction, retention, and ancillary sales.

You will identify opportunities for ancillary services, develop estimates, deliver proposals, lead site visits, and ensure timely account renewals while coaching field crews and coordinating with the Operations Manager to meet safety and service standards.

Qualifications

• Associate’s or Bachelor’s degree in a business-related field or equivalent experience in a customer-focused service industry
• Minimum 3 years of experience in customer service, management, and leadership, preferably in landscaping or local marketplace
• Strong written and verbal communication skills
• Demonstrated leadership and coaching abilities
• Ability to foster collaboration and teamwork

Responsibilities

• Identify opportunities to sell ancillary (enhancement) services to existing clients.
• Develop accurate estimates and takeoffs for new and existing clients as needed.
• Deliver timely bid proposals and designs for enhancement projects.
• Generate referrals from existing client base and communicate leads to Business Developer.
• Build and maintain strong long-term relationships with clients across all points of contact.
• Conduct regular site walkthroughs with clients to ensure service expectations are met.
• Lead and facilitate the resolution of client concerns or issues (land and/or snow).
• Ensure timely account renewals within the assigned client portfolio.
• Proactively assess and address site enhancement needs during visits.
• Collaborate with the Operations Manager to ensure service delivery meets or exceeds expectations.
• Schedule regular site visits with the Operations Manager for quality reviews.
• Support hiring, training, and coaching of field crews for the assigned portfolio.
• Promote and enforce safety policies and procedures.
• Ensure branch financial goals are met by maintaining margins for base and ancillary services.
• Assist the Branch Manager in leadership roles and meetings.
• Maintain proper account documentation and notes in the CRM system.
• Monitor accounts receivable levels (land and/or snow).
• Coordinate with the Branch Administrator to keep client records current.
• Perform additional duties as assigned by the Branch Manager

Skills

Customer service

Leadership

Communication

Sales

Relationship building

Education

Associate’s or Bachelor’s degree in business-related field

Tools

CRM software

Job description

BrightView Landscapes, LLC is seeking an Account Manager to serve a portfolio of landscape maintenance clients, building long-term relationships and overseeing field operations to promote client satisfaction, retention, and ancillary sales.

You will identify opportunities for ancillary services, develop estimates, deliver proposals, lead site visits, and ensure timely account renewals while coaching field crews and coordinating with the Operations Manager to meet safety and service standards.